The Medical Network Specialist will be responsible for the management, expansion, and optimization of the national healthcare provider network (e.g., facilities, professionals, diagnostic centers) that collaborates with the company to deliver healthcare and assistance services.
The role involves contract negotiation, performance monitoring, relationship management, and continuous improvement of the quality of services provided to insured members.
You will report to the Responsible of Medical Networks for the Mediterranean Region and will operate within a dynamic and international environment.
Responsabilities
- Negotiate contracts and financial terms with partners.
- Monitor KPIs, SLAs, and service quality.
- Collaborate with internal teams (Claims, Customer Care, IT, Legal) to ensure efficiency and compliance.
- Conduct Audits and periodic evaluations of providers through a structured visit plan.
- Identify opportunities for improvement and innovation within the network.
- Support strategic projects and digital transformation initiatives.
Your profile
Hard skills
- Degree in economics, law, healthcare, or related fields preferred.
- Fluent spoken and written English; Portuguese language skills are a plus.
- Previous knowledge in managing healthcare providers or health service delivery networks.
- Knowledge of healthcare and insurance regulations (e.g., GDPR, accreditation).
- Strong proficiency in Excel, PowerPoint, and reporting tools.
- Familiarity with CRM systems and provider network management platforms.
Soft skills
- Excellent communication and interpersonal skills; ability to work in diverse teams.
- Strong customer and results orientation.
- Negotiation and conflict management skills.
- Strategic thinking and problem-solving abilities.
- Strong organizational skills and ability to manage priorities.
What we offer
- A dynamic and innovation-driven work environment.
- Opportunities for professional growth.
- Continuous training and development.
- Full-time schedule with split shifts (Monday–Thursday) and intensive shift (Friday). Flexible start time.
- Permanent contract.
- Hybrid work model: 3 days in the office + 2 days working from home (initially, there will be a 100% on-site period for training and/or role adaptation).
- Competitive salary + Meal Card.
- Well-connected workplace: near Santiago Bernabéu/Nuevos Ministerios metro stations.
- Discount Club for you and your family members.
Europ Assistance es una empresa consolidada, parte del Grupo Generali, dedicada a cuidar de las personas desde 1963. Ofrecemos asistencia en más de 200 países a través de una amplia red de empresas proveedoras y centros de asistencia.
Nuestra misión es acompañar a personas y empresas del estrés a la tranquilidad, en cualquier momento y lugar. La visión de nuestros/as empleados/as es ser la empresa de cuidados más fiable del mundo.
En España operamos desde 1977, siendo pioneros en asistencia en viaje. Hoy, ofrecemos soluciones en una amplia gama de servicios: seguros de viaje y asistencia médica, asistencia en carretera y movilidad, hogar y estilo de vida, salud, cuidado de personas mayores y servicios personalizados.
Como empresa y compañía empleadora responsable, aplicamos el principio de igualdad de oportunidades en todos nuestros procesos de selección, valorando únicamente las competencias personales y profesionales. Fomentamos la diversidad, el crecimiento profesional, el bienestar personal y un ambiente de trabajo inclusivo y accesible.
You live, we CARE