Role Title
A continuación, encontrará un desglose completo de todo lo que se requiere de los posibles candidatos, así como la forma de presentar su candidatura. ¡Mucha suerte!
Customer Service Specialist with Car Driver Responsibilities
⸻
Role Overview
We are seeking a Customer Service Specialist to join our team at Sea Recovery. This hands-on role combines recovery support, client engagement, and practical driving responsibilities, ensuring clients feel supported, safe, and cared for throughout their stay.The role focuses on day-to-day non-clinical support, lifestyle coordination, and structured client engagement. You will actively accompany clients, provide practical assistance, and ensure a positive, recovery-appropriate environment — all while maintaining professional boundaries and discretion .⸻
Key Responsibilities
1. Client Engagement & Daily Experience
Actively engage clients through structured activities, social interaction, and excursionsOrganize and facilitate group trips and outings, acting as a guide and motivating assistantEnsure activities are recovery-appropriate, safe, and aligned with individual recovery plansMonitor client engagement to prevent isolation or boredom
2. Client Journey Support (Arrival to Departure)
Support client arrivals, admissions, orientation, and departuresProvide a calm, welcoming, and professional presence at all stagesEnsure clients feel personally cared for and supported throughout their stay
3. Appointment, Transport & Logistics Support
Drive or escort clients to therapy sessions, medical appointments, airport transfers, and approved external activitiesEnsure punctuality, discretion, and safety during all transportationCoordinate with the reception and support team to ensure seamless client logistics
4. Daily Recovery Support & Structure
Support clients in following daily recovery schedulesEncourage participation in therapy, wellness activities, and structured timeReinforce therapeutic guidance without providing therapy
5. Observation & Reporting (Non-Clinical)
Observe and report changes in client mood, behavior, and engagementEscalate concerns promptly to the Lead Support WorkerMaintain clear professional boundaries at all times
6. Emotional Support Within Boundaries
Provide appropriate emotional support through presence, listening, and groundingDe-escalate distress without providing therapeutic interventions
7. Safeguarding & Client Safety
Follow safeguarding protocols and escalation proceduresMaintain awareness of client safety at all timesRespond appropriately to incidents in coordination with senior staff
8. Practical Support & Client Comfort
Assist with day-to-day needs such as shopping or logisticsEnsure client comfort while maintaining respectful boundaries
9. Documentation & Handover
Complete daily notes, shift handovers, and incident reports accurately and on timeEnsure all documentation is GDPR-compliant
10. Service Excellence & Teamwork
Deliver exceptional client service at all timesWork collaboratively with the support team and receptionRepresent Oasis Premium Recovery in line with its premium brand standards
Key Requirements (Essential)Fluent English (spoken and written) – essentialValid EU driving licence – Category BLegal right to work in SpainExperience working in hospitality, preferably in high-end or client-facing environmentsExperience working in a health, wellbeing, or care environmentProven ability to work effectively within a teamComfortable working flexible hours, including evenings, weekends, and rotational shifts
The Ideal CandidateWe are looking for someone who demonstrates:Emotional intelligence and self-regulation, remaining calm, grounded, and professional in emotionally charged situationsStrong observational and situational awareness, with the ability to notice subtle changes in mood, behaviour, or engagementClear professional boundaries, with a strong respect for structure, confidentiality, and reporting linesClear and confident communication skills, including accurate handovers and timely escalation of concernsReliability and accountability, with consistent punctuality and follow-throughA team-first mindset, contributing positively to team culture and collaboration across departmentsFlexibility and adaptability in a dynamic residential environment
Important NoteThis role is not a therapeutic or counselling position. xohynlm Applicants must be comfortable supporting the therapeutic programme without providing advice or treatment, and operating strictly within the defined scope of the role.
What We OfferA structured and supportive working environmentThe opportunity to work within a multidisciplinary teamA role with real responsibility and purposeOngoing training and professional developmentCompetitive compensation aligned with experience