Job Title: Store Operations Manager
Amplifon Spain is undergoing a significant omnichannel transformation to enhance customer experiences, streamline store operations, and increase productivity.
The Store Operations Manager plays a crucial role in this journey, responsible for optimizing retail store performance across the network. The role involves leading the store support team and coordinating process improvements within the organization.
This position focuses on driving operational efficiency and serves as a link between the sales organization and back-office teams.
Key Responsibilities:
* Ensure high-quality personnel experience by improving the efficiency and effectiveness of Store Commercial Operations, including stock management, procedures, and cash handling.
* Support store personnel by addressing their needs and resolving issues to enhance ongoing processes.
* Promote clinical sales excellence across Amplifon clinics through process simplification and improved store support services.
* Manage store operations communication by enhancing processes, tools, and content for field communication.
* Collaborate with data analysts to provide insights, analysis, reporting, and advanced analytics.
Main Responsibilities:
* Monitor and evaluate store performance metrics such as sales, customer service, and operational efficiency.
* Lead and develop a team of 15 members, ensuring effective task delegation, clear communication, achievement of KPIs, and fostering a collaborative environment.
* Develop and implement action plans to address underperformance and improve store operations.
* Simplify store processes and support services.
* Monitor KPIs and act promptly to maximize efficiency and effectiveness.
* Support global and regional projects and pilot new initiatives.
* Act as a point of contact, gathering needs and information from back-office departments to inform the field.
* Collect feedback from field and area managers regarding ongoing projects and activities.
* Generate sales insights to support data-driven decisions.
* Prepare monthly reports on revenue and cash collection, focusing on strategic opportunities and improvements.
Qualifications:
* Minimum of 10 years' experience in retail or consulting within the retail/TelCo industries.
* Proven experience managing large teams.
* Excellent communication skills and ability to present complex issues clearly to senior management.
* Knowledge of cross-functional disciplines such as sales, marketing, legal, HR, and IT.
* Strong analytical and conceptual skills.
* Track record in developing new concepts for projects.
* Self-motivated with a high sense of urgency and ability to work independently.
* Experience in project implementation, process improvements, and achieving KPI and financial results.
* Power BI experience is a plus but not required.
What We Offer:
Amplifon promotes a winning culture focused on employee growth and a positive workplace environment. We offer a hybrid working policy, allowing employees to work remotely up to 9 days per month.
* An important role in an international company recognized as a Global Top Employer, with flat hierarchies.
* A dynamic, performance-oriented culture where individual contributions are valued.
* Participation in goal-driven teams, regular events, and collaboration with colleagues worldwide.
* Personalized career development, training programs, and international opportunities.
* Competitive remuneration and additional benefits.
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