StrongJob Descriptionbr/strongWorking in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support.brThis is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service.brWe are looking for an extremely proactive person with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services.brIn addition, we are looking for a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work.brstrongJob Responsibilitiesbr/strongulli Face to Face IT support of users; /lili Hardware installation, movement and de-installation; /lili Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.); /lili System and application changes testing, scripts preparation in MS Windows 10 and MS Office 365 environment; /lili Small project management related with new hardware or software installation; /lili Software, patches and updates installation using MS SCCM; br/li /ulJob Requirementsbrulli 2-3 years of experience in a technical ICT environment, preferably in a Manufacturing based organization; /lili General End User technology knowledge; /lili End User Workspace platforms (discovery, asset management, client management); /lili End User Microsoft platforms (Active Directory, Office, SCCM); /lili ITSM Tool Set (Ticket Management Software) preferred; /lili Soft skills: Planning and organizing; Attention to details; Problem solving; Analysis; Flexibility; Customer sensitivity: Technical writing skills; /lili Excellent English Language, Written and Spoken. br/li /ulstrongWhat's next:br/strongIt's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at and we'll be happy to assist!brThe preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.brstrongDiversity Inclusionbr/strongHere at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!brstrongAbout Usbr/strongWe are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.brWe are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.brHere, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.brOur mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.brWe are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.brMore than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.brIf you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.brWe want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.brPlease remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.brIf you suspect you've been targeted, please contact us immediately at for verification.brKey Points to Remember:brulli Legitimate job offers only follow interviews conducted with our hiring managers or clients. /lili We will never ask for payment at any stage of the recruitment process. br/li /ulStay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.