Pb Job Title: Global Transport Operations Analytics Specialist /b /ppb Location: /b Headquarters, Spain (Tordera, Barcelona) /p pb Transport Operations Analytics Specialist /b /ppb About the Role /b /pp Massimo Dutti is looking for a b highly analytical and detail-oriented Transport Operations Analytics Specialist /b to oversee and optimize our b global e-commerce logistics operations /b. Reporting to the Global E-Commerce Operations Manager, this role will be responsible for monitoring delivery performance, optimizing transportation lead times, and improving return processes. The ideal candidate has a b data-driven mindset, strong problem-solving skills, and experience in logistics and e-commerce transportation management. /b /p pb Key Responsibilities /b /ppb Delivery Performance Logistics Optimization /b /pulli Monitor and improve b delivery times, return processes, and quality KPIs /b, identifying areas for operational enhancement. /lili Proactively b analyze courier performance /b, recommending changes or adjustments to enhance service levels. /lili Analyze b customer service inquiries /b related to e-commerce logistics (e.g., stock shortages, quality incidents) and develop action plans to reduce issue frequency. /lili Track b monthly delivery times by market and service type /b, identifying misalignments between website delivery promises and actual lead times from warehouses and couriers. /lili Configure lead times in various b logistics systems /b to ensure accurate estimated delivery dates for customers. /lili Continuously analyze and b improve return processes /b, ensuring b efficient handling /b to minimize delays. /li /ulpb Data Analysis KPI Management /b /pulli Monitor and b evaluate key logistics performance indicators (KPIs) /b, including: /lilib On-time delivery rates /b by country and service type /lilib Stock availability fulfillment rates /b /lilib Late shipments delayed returns /b /lili Identify trends and propose b data-driven strategies /b to improve logistics efficiency and customer satisfaction. /li /ulpb Cross-Functional Collaboration Process Improvement /b /pulli Lead b cross-functional initiatives /b with internal teams (Operations, IT, Customer Service) to drive logistics improvements. /lili Identify and document b best practices /b in transport operations within the industry and across the Inditex group. /lili Work closely with the b IT department /b to b lead and implement logistics technology projects /b that enhance operational efficiency. /lili Ensure b cost control /b of the global courier network, aligning expenses with budget targets. /lili Analyze b budget deviations /b and propose b cost-saving measures /b in transport operations. /li /ulpb New Market Expansion Support /b /pulli Support the implementation of b new transport operations /b aligned with global expansion strategies. /lili Coordinate logistics b process adaptations /b for new market entries, ensuring operational excellence. /li /ul pb Key Qualifications /b /pullib8+ years of experience /b in transportation, logistics, or e-commerce operations. /lilib Bachelor’s degree in Industrial Engineering (Operations Management), Business Administration, Mathematics, Data Science, or related fields. /b /lili Specialized training in b Supply Chain, International Trade, or E-Commerce /b is highly valued. /lilib Advanced proficiency in English /b (Spanish is a must). /lilib Advanced proficiency Python. /b /lili Strong b analytical and data-driven mindset /b, with experience handling b large datasets /b and drawing actionable insights. /lili Excellent b problem-solving skills /b, with the ability to anticipate operational challenges and implement proactive solutions. /lili Strong b cross-functional collaboration skills /b, with experience coordinating with corporate and external partners. /lili Ability to work independently, with b a proactive approach to continuous improvement /b. /lilib Passion for fashion and digital commerce. /b /li /ul