About the CompanyHello! Welcome to Plaza Premium Group, we're people passionate about "Making Travel Better". We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy. You don't need to be from this industry, you do need to be passionate.Our promise to you:We will respect and value your background and perspectivesWe will work together with integrityWe will share our incredible pride for job, company and industryWhat we ask of you:Bring passion to all that you doListen, move fast and think innovativelySpeak up, have ideas and share themBelieve in customer service, and treating every person with kindnessAs industry leaders in innovating global airport hospitality, you will work with colleagues from all parts of the world for a truly global experience. You will help and craft services and facilities in over 200 locations in more than 60 international airports across the world.Who we are:We were established in HK in 1998 by someone who understood the value of an airport lounge and felt that the experience shouldn't just be limited to a closed-circuit group of travelers. Through the years we have worked incredibly hard to create an experience which is both accessible and quality. Almost 25 years later we now span four core business segments: airport lounges, airport terminal hotels, airport meet & greet services, and a range of airport dining concepts.In addition to our own brands, PPG provides airport hospitality solutions to leading airlines, alliances and corporates around the world. Here are a few names you might recognize: Cathay Pacific Airways, Singapore Airlines, Lufthansa etc.With the future of travel always in sight, we created Smart Traveler, a mobile-app rewards program underpinned by in-house technology. We are fast-moving and always evolving to drive our purpose of making travel better.Join our family today.Together, we'll make travel better.Key ResponsibilitiesMaintain smooth operation and performance of all company IT systemsMonitor LAN/network usage and ensure regular backups and system integrityPerform preventive maintenance and minimize downtime during peak hoursLog and track system issues, changes, and resolutionsCoordinate with vendors for system upgrades, support, and cost-effective procurementSupport system audits and compliance checks with the Finance DepartmentManage antivirus software deployment and virus protection updatesTrack and ensure compliance with all software licensesConduct training for internal staff and IT team on system use and best practicesSupport regional and HQ IT teams on system integration and infrastructure alignmentEnsure data security through password control, backup verification, and secure storageMaintain client data integrity for Sales and Marketing operationsProvide 24/7 IT support availability and handle emergency issuesStep in for IT Manager when required to manage hardware and service maintenanceEvaluate and recommend new IT systems and equipment to enhance operationsAdhere to IT budget and capital expenditure policiesKey Skills & Experience:2–4 years' experience in IT support, system administration, or related rolesProficient in Windows OS, Office 365, Active Directory, VPN, and firewallsStrong in network troubleshooting, remote desktop tools, and IT asset managementExcellent communication, problem-solving, and multitasking abilitiesRegional IT support experience Holds a diploma or degree in Computer Science, IT, or a related field