DUTIES AND RESPONSIBILITIES:
- Contact potential clients using various channels (phone, email)
- Manage inbound calls and ensure quarterly quota is reached
- Respond to inbound emails in timely and accurate manner
- Place outbound calls when required
- Quote creation and follow up
- Use upselling/cross-selling technics to maximise revenue
- Stay up to date with active promotions and campaigns to maximise their success
- Ensure personal knowledge of the portfolio is maintained
- Answer and deal with customer post sales requests
- Cover order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite.
REQUIREMENTS:
- C2/fluent in French, both oral and written. Fluent in English (at least B2 level)
- Minimum of 1 year relevant experience
- Comfortable communicating using various channels (telephone, email)
- Knowledge of sales techniques (up-/cross-selling, objection handling, etc.)
- Computer literate with solid IT knowledge and technical understanding
- Strong personal interest and curiosity in IT products and applications
- Outstanding communication with ability to emphasise, negotiate and persuade
- Resourceful and stress resilient personality that can adapt and remain calm in all situations
- Exceptional customer facing and customer care skills
- Ability to meet tight deadlines with minimum supervision and in timely manner
- Ability to work independently, while being team player at the same time.
BENEFITS:
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential.
Interested? Apply now!
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