Would you like to lead the guest experience in an environment where excellence, creativity, and attention to detail define who we are?
Siga leyendo para descubrir lo que necesitará para tener éxito en este puesto, incluyendo habilidades, cualificaciones y experiencia.
At METT Marbella – Estepona, a 5* lifestyle hotel, we welcome you to an exclusive beachfront setting featuring 249 rooms and suites, five F&B venues (Isola, Ammos, El Bar de Lola, Azure Beach, and D'Lirio), and a service philosophy that truly makes a difference. Here, your talent will be valued, and every day you will have the opportunity to elevate the guest experience, ensuring that every stay is unique, personalized, and unforgettable.
Join METT Marbella – Estepona as a Guest Experience Manager and lead excellence at every stage of the guest journey.
How will you make a difference?
• Oversee the overall guest experience: Ensure personalized service from pre-arrival through post check-out, maintaining consistency and excellence at every touchpoint.
• Manage VIP guests and special experiences: Coordinate exclusive details and tailored services that exceed expectations.
• Anticipate guest needs and personalize stays: Analyze guest preferences, history, and opportunities to surprise and build loyalty.
• Handle incidents and sensitive situations: Act promptly with empathy, discretion, and professionalism in any circumstance that may impact the guest experience.
• Monitor reputation and satisfaction: Review surveys, online reviews, and quality metrics, proposing and implementing continuous improvement actions.
• Coordinate with all departments: Facilitate cross-departmental communication to ensure an experience aligned with luxury standards and the METT philosophy.
• Support the management of the Front Desk and Welcome Team (Bell Team).
Are you the person we are looking for?
• Proven experience in Guest Experience or Guest Relations: Minimum of 3 years in luxury hotels or high-end resorts.
• Excellent interpersonal and communication skills: A warm, polished, and highly guest-oriented profile.
• Leadership and influencing skills: Ability to guide teams and foster a strong service culture throughout the hotel.
• Proficiency in languages and hotel systems: Advanced English and knowledge of Spanish; additional languages are a plus. Experience with PMS systems and guest satisfaction tracking tools.
• Detail-oriented with a strategic mindset: Able to combine a personalized approach with performance analysis and continuous improvement.
Why is METT Marbella your next professional destination?
• Work in a prestigious hotel: Be part of a lifestyle luxury environment where style, quality, and attention to detail matter.
• Competitive salary and benefits: We value your talent and experience, offering an attractive compensation package aligned with the industry.
• Real career growth: Training, development, and promotion opportunities within a team that believes in nurturing talent.
• Dynamic and inspiring environment: Collaborate with passionate professionals and contribute to creating unique experiences for our guests.
If your goal is to transform every stay into a memorable experience by anticipating needs and exceeding expectations at every interaction, this is your opportunity. xohynlm
Join METT Marbella – Estepona as a Guest Experience Manager and become part of an experience our guests will always remember. We look forward to welcoming you.