Medical Information and Adverse Event Intake Specialist (Dutch, English and additional language) – 6 month contract
Join IQVIA, the world’s leading comprehensive pharmaceutical safety services organization, as our Medical Information and Adverse Event Intake Specialist. In this role you will use your scientific and foreign language expertise to support a fast‑growing team performing medical information call‑center services. Apply your knowledge and expertise, including complex decision making, to review, assess and process safety and product quality information and help ensure the safety profiles of products marketed around the world.
Responsibilities
* Provide phone support to health‑care professionals and consumers regarding adverse events, product quality complaints, medical inquiries, product support, and other needs (excluding commercial sales support).
* Receive, triage, review and process Lifecycle safety operational data; perform data entry for tracking and Lifecycle safety databases, code relevant medical terminology, write descriptive narratives, generate queries pertinent to the case, perform quality control, assist with reconciliation, drive case closure and coordinate translations.
* Receive and document incoming telephone calls or emails from investigative sites or other sources reporting safety data.
* Build a positive, collaborative team environment with Lifecycle safety team members; lead by example, provide training and mentoring for less experienced team members and operations staff.
* Establish and maintain effective team project service operations communications.
* Liaise with Project Manager by proactively identifying issues and proposing solutions.
* Participate in training across Lifecycle safety process service offerings and in working groups for implementation of new initiatives.
Required Knowledge, Skills and Abilities
* Life Sciences degree.
* Excellent written and verbal skills in Dutch, English and another foreign language (minimum C1).
* Willingness and aptitude to learn new skills across our Lifecycle Safety service lines.
* Excellent attention to detail and accuracy, maintaining consistently high‑quality standards.
* Excellent organizational and time‑management skills.
* Ability to establish and maintain effective working relationships with coworkers, managers and clients.
* Ability to work effectively on multiple projects simultaneously, organize own workload and manage competing priorities.
This role is not available for UK visa sponsorship.
IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com/.
At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi‑talented collaboration harnesses innovation to deliver superior outcomes.
Seniority Level
Entry level
Employment type
Full‑time
Job function
Health Care Provider
Industries: Hospitals and Health Care
#J-18808-Ljbffr