Decskill was born in 2014 as an IT Talent company, with the main mission of providing value through knowledge. We enable companies to face the challenges of the digital world by providing our clients with business models that ensure Technological Capacity, Flexibility, and Agility. In numbers, we are a team of +600 people with offices in Lisbon, Porto, and Madrid.
DECSKILL operates in 3 main areas:
DECSKILL TALENT:
providing our customers with an extension of the IT teams in the technological aspects
DECSKILL BOOST:
specialized development to increase capacity and optimize Time-to-Market, creating and managing teams that deliver according to your needs at the desired speed
DECSKILL CONNECT:
providing consulting services, implementation, and management of IT infrastructures
Our practice results in creating value for our clients through skilled, motivated professionals, and technology solutions that enable business operation and transformation.
What are we looking for?Our IT Service Management unit is growing, and we are seeking an experienced ServiceNow Architect. This role requires solid experience supporting cross-functional design issues, with a focus on the ‘OnePortal’ integration between Adobe and ServiceNow.
In this project:
You will join the Digital Transformation area of a global company specialized in SaaS technology for the travel industry. The Solution Architect will work within a small team of specialists, supporting Business Analysts and a senior developer.
Responsibilities:
Design and lead the architecture of solutions on the ServiceNow Customer Service Management (CSM) platform.
Coordinate and execute the integration between the ServiceNow CSM portal and OnePortal (Adobe), including data modelling and synchronization.
Collaborate with development, integration, and product teams to ensure quality and consistency.
Participate in cross-functional design sessions, providing strategic and technical insights.
Ensure compliance with architecture, security, and scalability standards.
Propose improvements to optimize service flows and user experience within the CSM portal.
Document architecture, integration diagrams, and key processes.
Technical & Functional Experience:
Proven experience as a ServiceNow CSM Architect, with strong functional and technical knowledge.
Experience designing CSM portals and integrating ServiceNow with external systems.
Knowledge of integrations with Adobe or similar solutions.
Experience in designing data flows, APIs, and service-oriented architectures (REST, SOAP).
Excellent communication and teamwork skills in multidisciplinary environments.
Advanced level of English.
What we offer:
Be part of a talented team!
Incredible working environment!
Full remote work mode!
Opportunities to innovate and grow professionally!
Location:
Ideally Spain or Portugal.
Interested?We value your talent and encourage you to apply if you are eager to grow professionally. Join Decskill and be part of our innovative team!
Decskill is committed to equality and non-discrimination, promoting diversity and inclusion regardless of age, gender, ethnicity, race, nationality, or any other form of discrimination.
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