To manage and grow existing client accounts in the European market by ensuring strong relationship management, account expansion, and revenue optimization for VAS products including Fintech solutions, PPOB services, and E-Wallet platforms.
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Key Responsibilities
- Manage and maintain relationships with existing clients and partners in the European region
- Act as the main point of contact for day-to-day account coordination and issue resolution
- Identify upselling and cross-selling opportunities across Fintech, PPOB, and E-Wallet products
- Coordinate with internal teams (Product, Tech, Operations, Finance, Legal) to ensure smooth service delivery
- Monitor account performance, usage, and revenue trends
- Support contract renewals, commercial discussions, and pricing alignment
- Prepare regular account reports, forecasts, and performance updates for management
- Ensure compliance with European regulations and client requirements
- Support onboarding and go-live process for new services within existing accounts
Requirements
Experience & Background
- Minimum 3–5 years experience as Account Manager, Key Account Manager, or Client Success
- Experience in Fintech, VAS, Digital Payments, PPOB, E-Wallet, or Telco-related services
- Proven experience managing B2B clients in European markets
- Strong understanding of contract management and client lifecycle
Skills & Competencies
- Excellent relationship management and communication skills
- Strong coordination and problem-solving capability
- Commercial awareness with ability to grow accounts and protect revenue xqbhyrx
- Good analytical skills for account performance tracking
- Able to work independently in a cross-border, multicultural environment
Language & Communication
- Fluent English (mandatory)
- Additional European language (French, German, Spanish, or Italian) is a strong advantage
Other Requirements
- Willing to work with European time zones and occasional travel
- Detail-oriented with strong follow-up and documentation skills
- Comfortable working with CRM, reporting tools, and dashboards