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Working at Abbott
At Abbott, You Can Do Work That Matters, Grow, And Learn, Care For Yourself And Family, Be Your True Self And Live a Full Life. You Will Have Access To
* Career development with an international company where you can grow the career you dream of.
* A company named one of the most admired companies in the world by Fortune.
* A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
Position: Technical Service Specialist - Málaga
Primary Objective of Position
* The Technical Service Specialist is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs), installations and deinstallations and also first line support to assigned instruments.
Major Accountabilities
* Provide field service support and technical troubleshooting for assigned instruments.
* Schedule and perform planned maintenance (PM) activities.
* Provide proactive service using Abbott remote diagnostics tools.
* Provide ongoing training and coaching to customers.
* Perform instrument upgrades and technical service bulletins (TSBs).
* Success in this role is measured by customer satisfaction score (NPS).
* Act as a trusted partner and technical advisor to customers.
* Provides first level assays troubleshooting and implement new assays.
* Provide first level support for laboratory middleware (AMS).
* Maintain the laboratory workflow optimized making track software (TSM & TWM) adjustments if needed.
* Work with customers to ensure the entire Abbott solution is being utilized as expected, maximizing instruments performance and testing capabilities.
Education
* Bachelors degree or equivalent experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred.
Background
* Proven track record in a similar position supported by management and customer references
* Successful engagement with customers, specifically lab staff.
* Technical expert for product line responsibility
* Strong communication skills
* Ability to identify and drive resolution of issues
* Strong experience in use of analytical tools and software
Impact of position
* Perform planned maintenance activities, hardware and software upgrades (TSBs) and for back up first line level one service and assisting with installations and deinstallations.
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