If you are an empathic person, a good listener, who has a problem-solving mindset and a team player, we have the right job for you!In this role, you will serve as a customer support advisor for Booking, focusing on understanding and meeting the needs of our diverse clientele.Your primary function will be to act as a mediator and communicator between international travelers and accommodation suppliers globally.
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You are responsible for ensuring a high level of customer service in all interactions.This includes:Clarifying inquiries related to services, payments, and technical specifications.Providing accurate information.Following established processes for all customer interactions, conducted via email and phone.RequirementsValid Disability Certificate in accordance with Spanish law.Language Proficiency: C2 level of Italian and B2+ level of English (both written and spoken).Communication: Strong verbal and written communication skills; capable of professional and effective customer interaction.Technical Literacy: Competency with essential PC tools such as Office 365, basic CRM systems, and company-specific applications.Mindset: Positive attitude, motivated to achieve positive outcomes, and a reliable, solution-focused approach to standard customer inquiries.Work Ethic: Results-driven, capable of adapting to standard changes in business procedures and maintaining an open, flexible approach.Industry Interest: Demonstrates an interest in and foundational awareness of accommodation platforms.Experience: 9 months of professional experience in customer service or a contact center setting.Core Values & Soft Skills:Collaboration: Working effectively in teams to achieve shared objectivesCommunication: Clearly sharing information and ideas across various channelsEmotional Intelligence: Managing emotions to build positive relationships and drive impactOpen Mindedness: Valuing diverse perspectives to enhance team effectivenessCritical Thinking: Evaluating information thoroughly for sound decision-makingSolution Orientation: Focusing on practical, effective responses to challengesEntrepreneurship: Demonstrating an innovative spirit and proactively identifying new opportunitiesProcess Excellence: Dedicated to improving organizational processes for greater efficiency and qualityBenefitsSalary: 22.249€ gross per year38.5 hours per week (Monday to Sunday) with fixed working hours and two days off per weekAvailable Schedule: Rotational shift between 09:00 and 20:00hInitially a Temporary Contract with the potential to convert to a Permanent contract long-term, based on business requirementsHolidays: 27 working days per yearFlexible remuneration in nursery school transport if interested after probation periodA multicultural and international working environmentModern office spaces, well connected by public transport and close to Glories shopping mall (Westfield)Be part of an exciting industry leading department with great opportunities to learn and grow your career3 weeks of Initial training and continued personal coachingDiversity, Equity & InclusionTP is home to a global family with various backgrounds and lifestyles. xpzdshu
We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.
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