Swedish speaking Technical Support Advisor in Malaga, Spain!
We are currently recruiting for an exciting Swedish speaking Technical Support Advisor in Malaga, Spain!
We are currently recruiting for an exciting Swedish speaking Technical Support Advisor in Malaga, Spain!
Provide 1st level IT support to the client employees via phone, mail and chat or via self-service portal
Perform root cause analysis and troubleshooting via phone and/or remote access and monitor IT requests and issues in the clients ITSM system including their categorization and prioritization of IT issues and requests
Be accessible and provide a first resolution rate by using internal knowledge databases
C2 or fluency in Swedish (C1 level), with strong proficiency in both written and spoken communication, as well as English fluency.
Experience in 1st or 2nd level IT support, ideally in a large company environment
Have good IT knowledge, especially of Windows 10, Office 365 and MS Teams and in troubleshooting hardware and software
Have experience in ITSM ticket systems (ideally in ServiceNow)
Knowledge of processes according to ITIL V4 good to have
Have high motivation and willingness to work in a integral team.
Excellent remuneration package based on experience, skills and performance
Full paid training on the company and the project
Monday to Sunday from 09 AM - 06 PM (39 hours a week)
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