Key Responsibilities
* Lead Generation and Client Engagement: Identify and qualify potential leads aligned with the hotel's sales strategy. Develop and maintain strong relationships with key clients, including meeting planners, organizations, corporate businesses, and Hyatt Sales Force.
* Customized Sales Strategies and Proposal Development: Understand client needs, provide tailored solutions, input information into the system, and prepare compelling proposals and presentations showcasing the hotel’s facilities, services, and promotions. Monitor group status, assess competition, and adjust offers accordingly. Maintain accurate booking records within the internal system. Foster a collaborative work environment within the sales team.
* Site Visits and Quality Assurance: Organize and manage site inspections, ensuring they meet departmental standards to enhance client experience.
* Contract Negotiation and Deal Closure: Close group bookings, negotiate contracts, and oversee deposit payments before handing over to the coordination team.
* Client Communication and Satisfaction: Respond promptly to guest inquiries within 6 hours, adhering to luxury standards. Follow up on client satisfaction and resolve concerns efficiently.
* Sales Tools, Training, and Professional Development: Maintain expertise in Envision and Opera PMS, utilize tools such as H2H for cross-selling, and stay updated on Hyatt Rewards. Participate in ongoing sales training, and assist in training and onboarding new team members and trainees.
Requisitos :
Qualifications
* Language Skills: Bilingual in Spanish and English; additional languages are a plus.
* Sales Experience: At least one year of proven success in hotel sales, with strong relationship-building skills and the ability to exceed client expectations.
* Communication & Negotiation Skills: Excellent at engaging clients, negotiating deals, and fostering meaningful connections.
* Organizational Skills: Skilled in prioritizing tasks, meeting deadlines, and managing workload proactively.
* Teamwork: Thrives in a collaborative environment with a positive attitude and supportive approach.
* Technical Skills & Attention to Detail: Proficient in Microsoft Word and Excel; experience with Opera PMS and Envision is a plus.
#J-18808-Ljbffr