Purpose of the Role
The Operations Manager is responsible for driving day-to-day performance of a Sales Ads operation, ensuring the achievement of revenue targets, operational efficiency, and consistent execution across sales teams. This role leads Team Leaders and frontline sales teams, ensuring strong pipeline management, conversion performance, and productivity across SMB EMEA Direct clients and Agency segments. The Operations Manager acts as the link between strategy and execution, translating business objectives into operational actions that drive measurable results.
Main Responsibilities
- Performance Management: Analyze and present revenue performance, pipeline, and conversion metrics, ensuring alignment with targets and identifying improvement actions.
- Sales Strategy Execution: Implement acquisition and growth strategies, ensuring consistent execution across teams and segments.
- Stakeholder Engagement: Maintain strong relationships with client and internal stakeholders, ensuring alignment on performance and priorities.
- Operational Efficiency: Identify and implement process improvements to increase productivity, speed, and sales effectiveness.
- Team Performance Oversight: Monitor team performance across revenue, conversion, and activity KPIs, ensuring consistent delivery.
- Leadership & Coaching: Support Team Leaders through regular coaching, performance follow-up, and development focused on sales execution.
Requirements
- Proven experience in managing teams within sales or performance-driven environments.
- Fluency in written and spoken English C2.
- Strong communication skills with the ability to translate performance data into actionable insights.
- Solid analytical skills with the ability to interpret sales and operational metrics.
- Ability to build trust and manage relationships with clients and internal stakeholders.
- Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
Desirable Skills
- Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality.
- Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals.
- Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
- Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions.
- Open Mindedness: Considering and appreciating diverse perspectives and ideas to foster collaboration.
- Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights.
- Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions.
- Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification.
- AI Proficiency: Understanding and leveraging Artificial Intelligence concepts, including machine learning, data analysis, and automation.
- Data Literacy: Reading, interpreting, and analyzing data, enabling informed decision-making based on digital information.
Benefits
- Full time position (39h per week, Monday to Friday)
- Permanent Contract
- Competitive Salary.
- This is a Hybrid working model in Barcelona.
- Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)
- A permanent presence of coaches who will facilitate your personal and professional development
- Established career path to grow within the project
- Employment with the world's largest provider of contact center services
- Excellent work environment, great colleagues, social arrangements and personal development
Diversity, Equity & Inclusion
TP is home to a integral family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.
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