Change your job, change your workplace, change your future...
We build the future with the essence of excellence: Your Talent, Our Technology, an unstoppable team at the forefront of the digital age, inspired by the harmony and innovation of Japanese culture. Our motto is #Imagine.Change.
Imagine a place where your ideas are not only welcomed but are the driving force behind our evolution. In our company, we invite you to be the architect of your own success, exploring innovative projects and constantly challenging your limits. #LetPeopleSucceed.
It's not just a job; it's an adventure of discovery and continuous learning. Here, every day is an opportunity to learn something new, collaborate with the best, and be part of something truly extraordinary.
Furthermore, in our work culture, diversity and inclusion are fundamental pillars. We value unique voices and celebrate the richness they bring to our team. Together, we are building an environment where everyone thrives.
What are we looking for?
As a Collector, you will be part of the Credit & Collections team, playing a key role in managing invoice collection and resolving customer issues. You will be responsible for ensuring that payments are made within the established deadlines, negotiating with customers, and coordinating with other areas of the company to ensure proper collection management.
Main responsibilities:
· Negotiate and discuss with customers to ensure the payment of invoices within the established deadlines.
· Monitor the collection of invoices for the assigned customer portfolio, managing debt, identifying cases of late payment, and applying recovery strategies.
· Identify incorrect invoices, analyse the root cause of the issue, and provide detailed information to the relevant departments for resolution.
· Manage refund requests in the event of returns, ensuring correct processing and compliance with internal policies.
· Generate and oversee the correct issuance of direct debit receipts, ensuring data accuracy and timely submission.
· Interact with the sales team to coordinate necessary actions related to collections management, incident resolution, and updating customer contractual terms.
· Coordinate with other departments (billing, contracts, administration, among others) to resolve incidents and update customer data when required.
· Prevent invoices from becoming excessively overdue, minimising the impact on the company's provision and on the P&L; (Profit & Loss statement).
· Ensure compliance with internal credit and collection policies, in alignment with local and international regulations.
What do you need?
· Minimum of 2 years' experience in credit and collections management within corporate or multinational environments.
· Familiarity with financial and accounting regulations applicable to collections management.
· Proficiency in financial management tools and software (ERPs such as ORACLE, SAP, or others).
· Knowledge of invoicing processes, direct debit issuance, and refund management.
· Strong analytical skills to identify and manage billing and payment errors.
· Languages: Advanced English (Portuguese is a plus).
· High proficiency in Excel and other data analysis tools.
What do we offer?
-Work-Life Balance: Enjoy the afternoon of your birthday and other free days as 24th of December, so you can celebrate it as you deserve.
-Excellent Work Environment: We love celebrating our successes as one big family. Don't miss out on our Christmas parties, Summer Party, and other charitable and sports events If you want to join a passionate team, tackle exciting challenges, and shape the digital future, we're looking for you!
If you want to join a passionate team, tackle exciting challenges, and shape the digital future, we're looking for you! Discover how your talent can drive the next era of technology. Join us and be part of the revolution that's transforming the tech landscape.Your future awaits here!