Product Specialist Trainee
As a Product Specialist Trainee, you will provide specialized remote technical and application support to users of our analyzers in the Anatomic Pathology and Molecular Biology product lines. Your work will involve maintaining excellent communication, follow‑up, and proactive collaboration with customers to ensure rapid resolution of any issues or requests.
Key Responsibilities
- Provide specialized remote technical and application support to users of our analyzers in the Anatomic Pathology and Molecular Biology product lines
- Maintain excellent communication, follow‑up, and proactive collaboration with customers
- Troubleshoot and resolve technical issues in a timely manner
- Document and escalations complex issues to higher‑level support teams when necessary
- Provide training and guidance to customers on the operation and maintenance of our analyzers
- Collaborate with cross‑functional teams to ensure customer satisfaction
Required Profile
- Students of Biomedical Engineering, Biomedicine, or Health and Life Sciences
- Ability to make curricular and/or extracurricular internship agreements
- Fluent in Spanish and English (conversational and good writing skills), Portuguese is a must
- Proactive and solution‑oriented mindset
- Strong teamwork and collaboration skills
- Interest in new technologies
- Analytical thinking
Benefits and Development
- Learn the functioning of a microbiology and/or anatomical pathology laboratory
- Receive specific product training on Roche’s offerings in these areas
- Enhance communication, troubleshooting and customer service skills and expand your network within the company
- Develop essential core skills such as customer interaction, critical thinking, intercultural collaboration, and resilience
- Provide remote support to customers and field specialists, assisting with troubleshooting, application usage, and implementing new protocols
- Collaborate with cross‑functional and general teams when necessary
Roche is an Equal Opportunity Employer.
#J-18808-Ljbffr