As one of our valued Resort Representatives, you will play a vital role in sharing local knowledge, delivering outstanding customer service, and enhancing our customers' holidays by introducing them to our experiences on offer. You will work as part of a team with internal and external suppliers and take responsibility for resolving customer queries or problems using our in-house digital systems.
What can we offer you?
* Excellent salary
* Fully paid training and IT equipment
* Monthly one-on-one meetings with your Team Leader
* 31 days holiday entitlement per annum
* Two days off per week
* Monthly rosters sent in advance
* Discounts on Jet2.com and Jet2holidays flights and holidays
* Recommend a Friend bonus scheme
What will you do in the role?
Reporting to the Resort Team Leader, you will work as part of a team with internal and external stakeholders to deliver VIP, industry-leading customer service to our valued customers. You will receive comprehensive training to ensure you:
* Create memorable experiences for our customers in resort, being available at their accommodation to resolve any issues during their holiday.
* Use a Sales through Service approach by recommending local experiences and attractions tailored to our customers' needs.
* Take responsibility by supporting with any disruptions, serious emergencies in resort, and customer escalations.
* Represent Jet2holidays during scheduled hotel visits and virtually via video call for urgent queries.
* Maximize branding opportunities within our hotels and resorts.
* Support airport operations on busy flight days, working in arrivals and departures.
What will I need?
You must already hold full right to work documents for Spain and be residing in the destination.
As travel is a significant part of the role, you should be a driver with access to your own vehicle, which can be used for work purposes. Travel expenses will be reimbursed.
Working hours will vary each month and may include early starts, late finishes, split shifts, and weekends. Rosters will be provided 3-4 weeks in advance. Flexibility is required to support with flight disruptions, emergencies, and customer escalations.
Customer service experience is advantageous but not mandatory. The ability to handle diverse customer-facing situations, solve problems, maintain a positive attitude, and confidently use in-house digital systems on a tablet is essential.
Apply today to join the UK’s Number One Tour Operator! After submitting your application, you will be invited to complete the recruitment process.
Follow us on Facebook: Jet2Careers Overseas to meet some of our team and learn about life with Jet2holidays.
We look forward to your application and to helping you start your career with Jet2holidays!
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