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We are hiring a Customer Service Representative with native level of French and fluent in English to join the Mobile Solutions team based in Terrassa, Barcelona.
In this role, you will manage customer purchase orders and build strong relationships with assigned accounts, supporting the sales team to drive continued growth in France.
The ideal candidate will have excellent communication and organizational skills, along with previous experience in customer service, administration, or logistics.
What will be your main functions?
1. Process, monitor, and follow-up customers' purchasing orders
2. Ensure effective service and administrative support for the assigned customers
3. Provide delivery commitment to customers and follow-up on order activity, to alert customers and sales team in case of discrepancies
4. Manage invoice creation, corrections, and the return of the material activities
5. Receive and process customer inquiries on standard pricing, lead-time, products, and availability, through an efficient and friendly communication with customers, to maintain excellent customer relationships
6. Coordinate internally with other departments, such as sales, logistics, finance, and production, to keep all aware of customer activities
What profile are we looking for?
7. Minimum of 2 years of experience in customer service, administration, or logistics
8. Working knowledge of MS Office packages and Outlook
9. Knowledge of Oracle R12, incoterms, payment terms and CRM are an asset
10. Native level of French and fluency in English are mandatory
11. Flexibility, ability to multitask, to manage time and to adopt to changes
12. Pro-active attitude, ability to take decisions when necessary, and to be a time player
What do we offer?
13. Permanent contract
14. Flexible work schedule (7.00 - 9.30 to 16.00 - 18.30)
15. Hybrid working model (3 days of remote working per week)
16. Shuttle bus from Plaza España (Barcelona city) to our office (Terrassa)
17. Presential onboarding process for 2 months
18. Attractive compensation package (including meal allowance & telework expenses)
19. Multicultural work environment, free coffee & fruit during office days, social benefits