TECHNOLOGY —the catalyst for so many solutions we need now more than ever.
No matter where we are—at home, in the office, or a thousand kilometers away— OUR WORK MATTERS .
We are diverse, ethical, and aware that every stage of a professional journey counts. We’re looking for an Operations & Monitoring Specialist with experience in supervising production environments, executing procedural tasks, and supporting incident and change management in critical systems.
This role will be essential in ensuring the health, stability, and performance of our clients’ platforms through proactive monitoring, technical support, and operational excellence.
Monitoring & Supervision
Continuous monitoring of operational consoles (including Omega) and production events
Review of technology agent statuses (monitoring, backups, etc.)
Health report analysis and corrective actions
Shift-based health checks, including firewall and load balancer optimization
&##Testing & Verification
Participation in work-related calls and basic equipment testing
&##24x7 monitoring of severity 3+ incidents
~ Online communication of technical actions
~ Reporting to designated Telefónica stakeholders
~ Monitoring from initiation to completion
~ Continuous online communication
~ Support activities for Operator Platform Plan Edge
Registration, analysis, execution, closure, and audits
Compliance with KPIs and SLAs defined by Telefónica
&##Acting as escalation engineer or shift lead with technical expertise
24 vacation days + 2 personal days + December 24 & 31 off + option to buy up to 7 extra days
✨ Remote work from another country for up to 45 days/year ( FlexAbroad )
✨ Certifications, career paths, and professional development programs
Capgemini is a global leader in transforming and managing businesses by harnessing the power of technology.
With over 360,000 professionals in 50 countries and 55 years of experience, we are a responsible, ethical, and diverse company that invests in talent and continuous development.