**Technical Expert (LNG/LPG)**:
Technical Services is a globally recognized technical knowledge function in Wärtsilä, supporting internal and external stakeholders during the lifecycle of products and solutions.
The Technical Expert - Technical Services gives technical support to internal and external customers after handover of the systems from Engineering and Execution departments
to Services department (during warranty and lifecycle period). The Expert participates in product improvement and development activities, supports field service activities and conduct
technical investigations into the issues encountered in the field.
We are now looking for a Technical Expert with competency in LNG and/or LPG systems to enhance our capability of performing lifecycle support tasks for Wärtsilä Gas Solutions
product family. We offer you interesting tasks in a multicultural environment where you will gain deep knowledge of the Gas Solutions product family.
Services organization in Gas Solutions Business Line is taking a new shape and putting more focus to even better support the customers using Gas Solutions equipment. Now we start to strengthen the Technical Services function.
Location: Valencia, Spain or Gdynia, Poland
**Responsibilities**
- To solve technical issues in the field related to the Gas Solutions systems (LNG/LPG/Biogas Systems), products and their components
- To proactively provide recommendations to customers based on data/information received in the field
- To provide technical training to the customers as well as Wärtsilä colleagues in Gas Solutions, Service Units and other departments
- To provide technical content as well as to coordinate technical bulletin creation within own responsibility area
- To support R&D; and product development processes field feedback/experience back to the Product Development process
- To perform Root Cause Analysis for severe issues experienced in the field in order to trigger corrective actions and needed product improvements
- Works with sales team to identify customers real needs and produce best fit solutions
- Cross functional activities: being a smart facilitator, being the technical lead in operational troubleshooting and handling customer expectations
**Requirements**:
- Higher degree in engineering (e.g. Bachelor or Master degree) - Process-, Mechanical Engineering or an relevant engineering education
- Previous experience from Maritime (Ship/FPSO), Oil & Gas and/or Process industry
- Previous experience of LNG and/or LPG systems is beneficial
- Field Service experience (onshore/offshore) is highly recommended
- Good command of English, both oral and written
We expect you to be proactive and willing to learn and adapt to new technologies. Our official working language is English, you should have good command of English, both oral and written.
Willingness to travel, i.e. installation and follow-up of equipment for field testing or on-site troubleshooting (estimated 40-80 days per year).
Contact person to give further information
Mayukh Bandopadhyay, Manager - Technical Services
Mobile: +47 45165752 (CET)
At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.