Empresas: Minor Hotels Europe & Americas
What will be your mission?
As Telephone operator, you will be a key member of our Front Office team, you will be the personal point of contact for our guests from arrival to departure. As a representative of our hotel, you will leave one of the strongest impressions on our guests with the highest level of courtesy, efficiency and friendliness.
What will you do?
* Answer and forward requests and enquiries from our guests by telephone and email, as well as taking bookings and reservations for our restaurants.
* Know how to handle our guests' complaints and be the expert when it comes to knowledge about your hotel.
* Be able to work with all hotel departments in a calm and focused manner, providing administrative support to the entire hotel and front office team.
* Celebrate the art of hospitality and your dedication to our guests is reflected in our equally caring approach to you.
What are we looking for?
* You have successfully completed training in the hospitality industry.
* You may already have valuable front office experience.
* Your communication is always characterised by friendliness and appreciation.
* You enjoy the art of hospitality.
* Perfect English is a matter of course for you.
* You have a high level of quality awareness and service orientation.
* Teamwork and mutual support are core values for you.
* Your positive charisma and very good manners round off your profile.
* You have a pleasant and calm telephone voice.
* Various PC skills such as Microsoft, SAP, TMS are an advantage.
* You are flexible in your time management (alternating shifts).
Why choose us?
At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:
* Worldwide experience diversity of 150 different nationalities.
* Career development opportunities full of national and international challenges.
* Wide range of training programmes to enhance your skills.
* Wellbeing initiatives, including flexible working conditions.
* Team member recognition programmes, including Memorable Dates.
* Ability to make a difference through our sustainability programme and volunteering initiatives.
* Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.
Requisitos :