Job Title: TSO Release Manager
Work Location: 1000 Bruxelles, Belgium
Work mode: Hybrid
Languages: English, Dutch or French
Mission Description:
Within the Transport Solutions department, you guarantee the stability of production systems by managing and implementing a number of releases (planning, quality control, communication):
* Organizing and planning the releases and maintenance of the systems (release & maintenance slots)
* Determine the content of the releases based on the business priorities and the available resources within the department
* Identify the risks, impact (technical and business), and interdependencies of all requests in collaboration with the release coordinators and/or team leaders.
* Inform the Change Managers, the internal Customer and the other Release Managers.
* Propose each release to the Change Advisory Board for approval before implementation.
* Verify the existence of deliverables during the release (test results, release installation procedure, risk and impact analysis, operational documentation, etc.)
* Responsible for communication during key moments of the release (planning, procedure, implementation) within the IS department and with regard to the business
* To ensure necessary adjustments to the 'Configuration Items' in the CMDB when required.
* Conduct lessons-learned meetings after each major release and develop recommendations for improvement as needed.
* Assist the Release Process Owner if necessary
* Ensure the follow-up of good practices in release management procedures within the department and raise awareness among all stakeholders of their validity.
Skills
* Agile
* Confluence
* Documentation skills
* ITIL
* ITIL Change management (CAB)
* ITIL Configuration Management (CMDB, CSDM…)
* ITIL Demand management
* ITIL Incident Management
* ITIL Problem Management
* ITIL Test management
* Knowledge of Radio Communication Networks (Tetra, Astrid…)
* Knowledge on Bus & Tram Telecom Networks
* Negotiation skills (manage developers to respect Release Management Process)
* O365 (SharePoint-Visio)
* Release Management
* Service Now