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Omega CRM, a Merkle & Dentsu company with over 20 years of experience in Customer Experience services, is looking for a Salesforce Business Analyst.
Job Description
* Requirements analysis
* Design and implement functional solutions in projects
* Provide effort estimations for projects
* Coordinate with the Omega team and/or clients to meet project objectives
* Analyze and improve application performance
* Collaborate with technology providers as needed
* Validate solutions against functional requirements
* Ensure compliance with Omega's quality standards
* Create functional documentation for projects
* Share knowledge within Omega's community of practice
Required Experience
* Minimum of 4 years of experience with Salesforce administration, configuration, and consulting roles
* Experience in business process analysis and redesign
* Experience in designing and implementing Salesforce solutions supporting sales, service, and post-sales processes
* Experience with Salesforce clouds such as Sales, Service, Marketing Cloud, and Community
* Experience working with Agile methodology
* Fluent in English, both oral and written
What We Offer
* Permanent contract
* Flexible schedule to balance professional and personal life
* Certifications plan to enhance skills and obtain official certificates
* Home office support
* Flexible compensation options (public transport, meal vouchers, etc.)
* Health insurance
* Omega's commitment to social responsibility
* Opportunities for professional growth
About us
Omega CRM, part of Merkle and dentsu, is a global leader in digital solutions, specializing in customer-centric strategies, technology, and data, enhanced by AI. With over 23 years of experience, a diverse team of 580+ professionals, and numerous industry awards, Omega CRM is a recognized leader in the Salesforce ecosystem in Spain. We serve various industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel customer experiences. Our core values are #Talent, #Flexibility, #Commitment, and #Innovation, and we believe in growing together.
Seniority level: Not Applicable
Employment type: Other
Job function: Business Development and Sales
Industries: Advertising Services
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