PThe bHero Group /b is a global food company focused on branded nutritional food products. The company was founded in 1886 in Lenzburg, Switzerland, where its headquarters are still located today. Hero's operates in the Growing Up and Adult categories, which include three businesses: Better Snacking, Naturally Good Food and Others. /ppbr/ppThe Group is a house of brands and includes Hero, Corny, Beech-Nut, Schwartau, Semper, Freche Freunde, Organix, Deliciously Ella, Sunar, Vitrac, Baby Gourmet, Queensberry, and Casa de Mateus in its portfolio. In 2024, the Group generated revenues of CHF 1.25 billion. /ppbr/ppbr/ppbHead of Service Delivery /b /ppbr/ppWe are seeking a strategic leader to drive the delivery and transformation of our operational IT services on a global scale. You will combine deep technical expertise with strong leadership to ensure seamless, efficient, and innovative IT service delivery that aligns with our business goals. Your ability to lead teams, manage complex projects, and foster stakeholder relationships will be key to elevating our IT operations and supporting our digital workplace vision. /ppbr/ppbYour main responsibilities: /b /ppbr/pulliDevelop and implement IT service delivery strategies aligned with organizational objectives and industry best practices. /liliLead the design, implementation, and continuous improvement of ITSM processes (Incident, Change, Service Request, and Problem Management) in line with ITIL 4. /liliEstablish service delivery frameworks and a group-wide Service Desk. /liliProvide regular reporting to leadership on service performance, risks, and improvement initiatives. /liliDrive the enhancement and adoption of the Microsoft 365 platform. /liliCollaborate with service owners to define and maintain a comprehensive Group-IT service catalogue, including SLAs, OLAs, and KPIs. /liliEnhance ITSM tooling to increase process automation, efficiency, and maturity. /liliStrengthen governance, guidelines, and maturity across IT service management practices. /liliImplement risk management strategies to ensure business continuity and minimize disruptions. /liliOptimize resource allocation and capacity planning. /liliEnsure consistent end-user satisfaction with digital workplace solutions, M365 support, and the Global Service Desk. /liliLead cross-functional teams to deliver complex IT projects and initiatives. /liliSupport both global and local mindsets within teams. /liliCollaborate with business stakeholders to align service delivery with business priorities. /liliProvide guidance and training on best practices to stakeholders. /liliManage vendor relationships, including commercial negotiations and SLA compliance. /liliDrive team performance through effective goal setting, coaching, and engagement. /liliManage the budget and provide financial visibility for your area of responsibility. /li /ulpbr/ppbr/ppbSkills and competencies: /b /ppbr/ppbBackground /b /pulliBachelor’s degree in information technology, Business Informatics, Computer Science, or a related field. /liliHigher education (Master’s Degree) in Computer Science, Business Informatics, or comparable training. /liliITIL 4 Foundation certification required; additional ITIL certifications are a plus. /lili10+ years of experience in IT roles, with expertise in Service Delivery and Microsoft 365 administration. /liliProven track recordin managing large-scale IT operations and transformation initiatives. /liliExpertise in IT service delivery and operations management. /liliProficiency in IT governance and risk management frameworks (experience with IT4IT, COBIT,or FitSM is a plus). /liliExperience with ITSM tools (e.g., ServiceNow, Freshservice) and managing Microsoft platforms. /li /ulpbr/ppbCompetences: /b /pulliEnglish fluency is required; German or Spanish is a plus. /liliStrong leadership in managing and developing international, cross-functional teams. /liliAbility to partner with senior business leaders to align IT service delivery strategy with business goals. /liliExcellent communication and stakeholder engagement skills at all organizational levels. /liliStrategic mindset, with a focus on continuous improvement and innovation. /liliStrong project management and change management capabilities. /liliCustomer-oriented approach and a drive for operational excellence. /li /ulpbr/ppbr/ppbWorkplace: /bMurcia (Spain) or Bad Schwartau (Germany). /ppbr/ppbr/ppbWhat we offer: /b /ppbr/ppbBenefits /b /pulliHybrid work /liliFlexible Schedule and early finish on Fridays, also during summer months /liliAttractive Compensation Benefits package /liliPhysiotherapist /liliContinuous learning and development /liliOngoing feedback /liliCollaborative and challenging multinational environment /liliStrong values /liliMatrix organization /liliOpen and transparent culture /liliGreat work environment /liliAmazing people /li /ulpbr/ppbr/ppbDo you want to be part of the team? /b /ppbr/ppPlease send your CV and relevant documents to,, or /ppbr/ppbr/ppbOur commitment /b /ppbr/ppEver since our humble beginnings in 1886, we have been a company that is rooted in goodness. Goodness of spirit. A spirit of generosity, honesty and genuine care. Care about each other, care about the people who buy our products and care about the world we live in. It is what unites us and makes us Hero. It is the reason why we only make real honest foods and snacks that are better by nature. /ppbr/ppWhile what we do changes over time in order to be true to how people live their lives today, how we do it and what we are striving for always remains the same: Products that are great tasting and nutritionally balanced, made from high quality ingredients. Never straying from our core belief that there is a better way. The Hero way. /ppbr/ppThat’s why we have made it our mission to delight consumers through honest goodness in every bite. /ppbr/ppbr/ppbValues /b /ppbr/ppOur values reflect the company today and the company we want to build in the future. Values are at the heart of who we are as people and they guide how we behave. /ppbr/pullibCreate wow /b /li /ulpWe dare to do things differently, seek to always win with consumers and customers, and endeavor to be forever relevant and vital to our world. It’s about Curiosity, Innovation and Consumer/Customer Focus. /ppbr/pullibEveryone Hero /b /li /ulpWe work together in pursuit of our common mission and strategy, strengthening our local businesses by leveraging the power of the collective. It’s about Purpose, Performance and Teamwork. /ppbr/pullibNourish others /b /li /ulpWe treat everyone with honesty, care and respect and provide our people, customers and consumers with what they need to thrive. It’s about Honesty, Empowerment, Respect and Diversity. /ppbr/pullibTake responsibility /b /li /ulpWe make good choices today to build a more sustainable business and environment fit for the needs of tomorrow. It’s about Sustainability, Ownership, Heritage and Quality. /ppbr/ppbr/ppIf you want more information about Hero, visit our website on /ppbr/ppbr/ppbWe only accept applications sent to the above email addresses or via LinkedIn. Please be aware of job offer alternative sources and note that we will not accept applications from other third parties. /b /p