Strategic account manager

About Us

HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard-to-reach high-value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course, we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality.

Job Summary

This role is responsible for managing and developing a portfolio of client accounts, with a clear focus on driving revenue growth, profitability, and long-term partnerships. The position acts as the primary point of contact for clients, ensuring a high level of service while identifying opportunities to expand business within existing accounts. By analysing client performance, market trends, and competitor activity, the role supports strategic decision-making and continuous growth. It also involves strong collaboration with internal teams to resolve client needs effectively and deliver a seamless customer experience.

Responsibilities

• Act as the primary client contact, managing queries and coordinating with internal teams
• Conduct regular client visits (7–10 per week), virtual meetings, and attend trade shows
• Build strong client relationships to gather market and competitor insights
• Analyse KPIs, client performance, and account data to drive growth
• Prepare reports, presentations, and meeting materials
• Identify and develop new business opportunities within accounts
• Maintain accurate records of client interactions in Salesforce CRM
• Resolve client operational issues through cross-functional collaboration
• Participate in training, coaching, and team development activities

Skills & Experience

• Experience in account management, delivering sales growth and profitability
• Strong client-facing and stakeholder management skills
• Ability to identify new business opportunities within existing accounts
• Data-driven, with experience analysing KPIs and client performance
• Proficient in CRM systems (e.g. Salesforce)
• Strong problem-solving and communication skills
• Highly organised, able to manage multiple priorities in a fast-paced environment
• Commercial awareness, with understanding of market and competitor dynamics
• Proactive and adaptable, with a focus on continuous development

At HBX Group, we believe that diversity drives innovation and makes travel a force for good.

We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.