PCompany Description /ppNexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any applicationor network, before employees notice the issue. As the first solutionto allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 millionemployees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. /pp#LI-Hybrid /pJob DescriptionpWe are seeking a strategic, customer-obsessed leader to manage and grow the Nexthink Library – a cornerstone of our customer value and market differentiation. This role is ideal for a visionary IT professional with deep operational expertise and a passion for translating complex industry challenges into elegant, impactful content solutions. /ppYou’ll lead a talented team that builds Nexthink extension packs – modular, ready-to-use solutions that help IT teams proactively address the most pressing workplace technology issues. This role is equal parts strategy, execution, product, and marketing – requiring someone who thrives in cross-functional environments and has a pulse on the evolving IT landscape. /ppContent Strategy Roadmap /pulliOwn the vision and roadmap for Nexthink Library content. /liliContinuously monitor industry trends, customer feedback, IT news, and competitor movements to identify high-impact solution areas. /liliRapidly respond to major industry events (e.g. vendor outages like Crowdstrike) by prioritizing relevant content packs. /liliBalance and prioritize across a broad range of challenges (e.g. Green IT, VDI, Windows 11 migration) to deliver meaningful value to the IT community. /li /ulpCross-Functional Collaboration /pulliWork closely with Product Management to align with product capabilities and identify opportunities for no-code content-based solutions. /liliInfluence product development by advocating for features that unlock new, high-impact Library content. /liliPartner with Product Marketing to prioritize packs that enhance competitive positioning and align with go-to-market initiatives. /liliCo-create compelling narratives that amplify the value of each pack to customers and the broader market. /li /ulpTeam Leadership Execution /pulliManage and mentor a high-performing team of content creators and IT subject matter experts. /liliFoster a culture of ownership, autonomy, and excellence. /liliContinuously refine content creation and validation processes to ensure quality, visual polish, ease-of-use, and timely delivery. /liliUse product analytics, customer feedback, and post-release data to guide iterative improvements. /li /ulQualificationspIT Expertise /pulliSignificant experience in IT Service Delivery, End User Computing, or IT Operations, ideally in enterprise environments. /liliProven ability to lead service improvement and automation initiatives that enhance employee satisfaction and reduce IT costs. /liliStrong understanding of IT infrastructure, endpoint management (e.g., Intune, JamF, SCCM) and identity platforms (e.g., AD, EntraID). /liliFamiliarity with Windows and Mac OS, cloud platforms (e.g., Microsoft 365, Azure, AWS, GSuite), scripting (e.g. PowerShell, Bash) and web literacy (e.g. JavaScript, CSS). /liliAwareness of networking fundamentals (VPNs, IP networking, wireless protocols, IP tunneling, proxies). /liliInterest in emerging technologies and trends shaping the future of IT service delivery – including AI (e.g., Copilot, ChatGPT), modern endpoint management, AIOps, and zero trust security. /li /ulpStrategic Leadership /pulliProven ability to synthesize insights across a wide range of IT topics; experience in consulting or customer-facing roles is a plus. /liliAbility to quickly learn the Nexthink product and identify where content-based solutions can deliver value. /liliStrong collaborator and internal networker who can partner with product managers, marketers, and customer-facing teams. /liliExcellent customer engagement skills to identify evolving pain points and solution opportunities. /li /ulpPeople Management /pulliExperience leading small teams and mentoring individuals to grow and operate autonomously. /liliAbility to create scalable, efficient content development processes. /liliTrack record of fostering a positive team culture built on trust, accountability and innovation. /li /ulpWhy you’ll Love it Here /pulliImpact: Own a highly visible, strategic product area that directly drives customer satisfaction and business differentiation. /liliGrowth: Be part of a company scaling rapidly – with career opportunities that grow as fast as we do. /liliCulture: Thrive in an environment that values innovation, collaboration, and pushing boundaries. /liliTeam: Collaborate with some of the brightest minds in digital employee experience, in a high-trust, high-autonomy team environment. /liliInnovation: Work at the forefront of IT trends and help translate them into actionable solutions for global organizations. /li /ulAdditional InformationpWe are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. /ppWith over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. /ppIf you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you!strongCheck what we offer: /strong /pullipPermanent Contract and a competitive compensation package (including stock options). /p /li /ulullipAmazing centrally located offices near the Bernabeu Stadium /p /li /ulullipPrivate Health Insurance (Sanitas) and daily meal vouchers of 11 EUR will be entirely covered by us. /p /li /ulullipHybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. /p /li /ulullip️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 25 days of holidays we offer) plus 3 company-paid volunteer days. /p /li /ulullipUp to 25 EUR per month for a gym subscription. /p /li /ulullipFlexible compensation plan for childcare public transportation. /p /li /ulullip Reimbursement up to 50% of the cost of Spanish English classes. /p /li /ulullipFresh fruit, cookies, and soft drinks as well. /p /li /ulullipRegular company and team events like Pizza talks, Team Building activities, hosting Meetups at the office and more! /p /li /ulullip Bonuses for referring successful hires after three months of continuous employment. /p /li /ulullipWe offer a relocation package to people who are coming from another country. /p /li /ulpbrPlease note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner. /p #J-18808-Ljbffr