Atento is one of the top 5 global providers of customer relationship management and business process outsourcing (CRM/BPO) services and the leader in Latin America. We are leading a Business Transformation Outsourcing (BTO) process, combining advanced technology with the human touch to revolutionize the customer experience (CX) between brands and consumers worldwide. We're building a new CX Strategy Consulting team at Atento to help our clients reimagine the User Experience of their customers.
You'll be working in a cross-functional team with CX Business Consultants, CX Design Consultants, and CX Architecture Consultants to build custom CX solutions for our clients, and internally you will be championing Atento’s shift from call center solutions to a tech driven holistic CX solutions provider.
As a CX Business Consultant, you will drive the development and implementation of customer-centric strategies that align with client business objectives. You will conduct thorough market research, craft compelling business cases, and present strategic proposals to client stakeholders—including C-level executives—to transform their customer experiences. Create comprehensive CX strategies informed by market analysis, customer insights, and business goals.
# Business Case Creation: Develop and present data-driven justifications for CX transformation investments, measuring ROI and long-term benefits.
# Proven track record in creating business cases for CX or digital transformation
~ Fluent in English and Spanish
Permanent Contract
Full time job with hybrid model