The Customer Care Representative at BD Iberia is responsible for providing outstanding support to our customers, ensuring a positive experience with our products and services. This role involves addressing inquiries, resolving issues, and maintaining strong customer relationships.
Responsibilities
* Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
* Provide accurate information regarding BD products, services, order status, and account details.
* Process customer orders, returns, and exchanges according to established procedures. Investigate and resolve customer complaints and issues efficiently, advancing complex cases to appropriate departments when necessary.
* Document all customer interactions and resolutions accurately in the CRM system.
* Collaborate with sales, logistics, and technical teams to ensure seamless customer service.
* Experience working with consignment processes and inventory at customer site scenarios.
* Find opportunities to improve customer happiness and contribute to process improvements.
* Maintain a detailed understanding of BD's product portfolio and company policies.
* Participate in training sessions to improve product knowledge and customer service skills.
Qualifications
* High school graduate or equivalent experience. Bachelor's degree in a related field is a plus.
* Minimum of 2 years of experience in a customer service or customer care role, preferably in a healthcare or medical device industry with consignment stock.
* Proficient in Spanish and English (written and spoken); additional language skills are a plus.
* Excellent verbal and written communication skills with a strong customer‑centric approach.
* Experience in using CRM software (e.g., Salesforce) and Microsoft Office Suite as an user.
* Strong problem‑solving abilities and attention to detail.
* Ability to work effectively both independently and as part of a team.
* Demonstrated ability to handle challenging customer situations with empathy and integrity.
* Familiarity with medical terminology or healthcare processes is an advantage.
* Availability to work flexible hours as required by business needs.
Salary range: €28,400.00 - €43,325.00 EUR Annual.
About the Company
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Why join us?
“BD is proud to be certified as a Top Employer 2026 in Spain, reflecting our commitment to creating an exceptional working environment.” A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth‑centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Equal Opportunity
Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally‑protected characteristics.
Location
Primary Work Location: ESP San Agustin del Guadalix.
Click on apply if this sounds like you!
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