Nupik by deSter is a relevant player in foodservice packaging and tableware. As we expand our operations, we are looking for motivated individuals who are eager to grow and excel in a dynamic environment.
We are seeking a Bilingual Support Specialist to join our sales team. This role is crucial for managing our customer service-sale support, shipping, and commercial assistance. You will interact directly with our diverse international client base across different countries, being necessary to be fluent in English and Spanish.
Role Description The Customer Service Representative will be responsible for answering customers' inquiries, providing assistance and resolving issues through the different communication channels (phone, email, chat). Additionally, the representative will write reports and perform other administrative duties as required.
Key Responsibilities Provide post-sales support and manage customer service inquiries. Handle shipping coordination and ensure timely delivery of products. Assist the commercial team by providing necessary support and information. Maintain strong relationships with clients and address their needs effectively.
Requirements Proficient in English and Spanish. Excellent interpersonal and communication skills. Ability to handle commercial engagements and customer interactions. A desire to grow within an innovative company
Qualifications Customer Service Representatives and Customer Support skills Customer Satisfaction and Customer Experience skills Mandatory to communicate effectively in English, Spanish, and French Excellent problem-solving and conflict resolution skills Experience using customer service software and databases Advanced SAP knowledge High level of patience, empathy, and professionalism
Contract 40h/week. Monday - Friday Date of entry: June