PpWelcome to this recruitment process with Vueling! Applying is your first step to having the opportunity to join the bfirst Top Employer airline in Europe. /b We hope the information you find here encourages you to apply so we can get to know you and stay connected. Let's start by getting to know us better! /ppbAt Vueling, we love things to happen. /b We always do our best to go one step further and do it better. We invite our people to celebrate their unique strengths, work as a team to overcome challenges and achieve their goals for the greater good. Our team is made of great professionals. Great and passionate people who collaborate, support and complement each other's skills. /ppbWe are one of Europe\'s leading low-cost airlines, with special relevance in the Spanish domestic market, as well as in France and Italy. /b /ph3Job Purpose /h3pManage and execute crew hotel and ground transport arrangements across all operational scenarios, in accordance with published rosters, real-time Crew Control updates, legal and contractual frameworks, internal procedures, and cost-efficiency guidelines, in order to guarantee seamless crew movement, ensure operational continuity, maintain regulatory compliance, and drive process improvement and cost optimisation within the crew travel function. /ph3Main Accountabilities /h3ulliEnsure that all crew members are correctly accommodated and transported at all times, enabling smooth flight schedule execution and preventing operational disruption. /liliMinimize the impact of unforeseen events on crew positioning and flight operations through timely, assertive and context-aware decision-making. /liliGuarantee full alignment between scheduled crew duties and logistical support, ensuring continuous operational readiness. /liliEnsure financial integrity of the crew travel cost base by preventing discrepancies, detecting overcharging or misuse, and supporting accurate financial reporting. /liliProvide insight-driven recommendations that support cost control, service quality improvement and long-term optimization of the crew travel function. /liliEnsure full traceability, regulatory compliance (including data protection requirements), and audit readiness for all crew travel activities. /liliMaintain a high standard of service quality that supports crew wellbeing, morale, punctuality and operational discipline. /liliEvolve the crew travel function beyond execution by enabling smarter systems, streamlined workflows and a culture of efficiency. /liliImprove planning accuracy and reduce last-minute disruptions by proactively adapting travel arrangements to likely operational scenarios. /liliPromote financial accountability, address systemic issues, and support broader strategic decisions around supplier relationships and cost control. /li /ulh3Main Responsibilities /h3ulliManage and execute crew travel arrangements, including hotel bookings and ground transportation, in line with crew rosters and real-time operational changes. /liliInterpret monthly crew schedules and ongoing Crew Control updates to translate them into accurate and timely travel service requests. /liliProactively identify and resolve travel-related incidents or operational disruptions, taking autonomous decisions when required. /liliProvide direct, real-time telephone assistance to crew members facing urgent or complex travel issues, handling cases with professionalism and empathy. /liliReview, validate and reconcile supplier invoices, ensuring billed services correspond to requested and delivered services based on crew rosters. /liliAnalyze crew travel and operational data to identify trends, inefficiencies, recurrent issues or cost deviations. /liliMaintain accurate records and documentation of travel arrangements, transactions, communications and incidents. /liliContribute to continuous improvement initiatives by proposing and supporting digitalization, procedural enhancements and cost-saving opportunities. /liliMaintain awareness of the broader operational context to anticipate upcoming impacts and adjust travel planning proactively. /liliCollaborate in the selection, validation, and operational use of external travel service providers, including hotels and transport companies. /liliEscalate significant trends, inefficiencies or irregularities detected through invoice review and operational monitoring to Finance, Procurement or Crew Travel leadership. /li /ulh3Main Relationships /h3ullibCrew Control: /b To receive real-time operational changes affecting crew travel needs, and to coordinate responses to irregularities or disruptions. /lilibScheduling / Rostering: /b To interpret planned crew rosters and extract travel requirements based on monthly duty allocations. /lilibFinance: /b To ensure proper invoice validation, address discrepancies, and support financial oversight of the travel budget. /lilibPurchasing: /b To collaborate on provider selection, service quality review, and contractual compliance. /lilibShort-Term Planner Crew Travel Lead and Crew Control Supervisor: /b To report anomalies, escalate complex cases, and align on procedural changes or strategic updates. /lilibFlight and Cabin Crew Members: /b To provide direct support, receive real-time travel queries, and resolve urgent incidents. /lilibExternal Providers /b (hotels, ground transport): To manage service delivery, confirm bookings, resolve service issues, and validate fulfilment. /li /ulh3Education /h3ulliIntermediate or Advanced vocational training in areas such as Administration and finance, Logistics and transport, Reservations and tourism, or Hotel management. /liliCrew regulation frameworks (FTL and CBA) is essential for understanding what travel arrangements are legally acceptable. /liliKnowledge of roster structure and its implications on travel planning. /liliInvoice checking, reconciliation, and service usage verification processes. /liliInternal documentation, traceability and safety protocols (including GDPR). /liliHigh accuracy in administrative record-keeping and financial sensitivity. /li /ulh3Experience /h3ulliPrevious experience in airline operations, crew travel departments, customer service roles with administrative and logistical complexity is required. /liliBackground in disciplines related to internal business operations (e.g., invoicing, supplier management) or airline operations is desirable /liliManaging real-time situations requiring quick, independent decisions. /liliDetecting cost anomalies or operational inefficiencies through systematic analysis. /liliCollaborating across functions (Crew Control, Programming, Finance, Procurement). /li /ulh3Competencies /h3ulliAnalytical Capacity /liliPlanning /liliOrganization /liliDetail orientation /liliCommunication /liliAdaptability /liliProblem solving /li /ulpbLanguages /bbr/Spanish C1br/English C1 /ppbLocation /bbr/Viladecans, Barcelona - Spain /ppWe are the only Top Employer airline in Europe /ppFor the second year running, bVueling /b is the only European airline and the only low-cost airline in the world to obtain this certification. The Top Employers Institute programme certifies organisations based on the participation and results of their HR Best Practices Survey. This survey covers six HR domains consisting of 20 topics including People Strategy, Work Environment, Talent Acquisition, Learning, Diversity, Equity Inclusion, Wellbeing and more. /ppb /p /p /b