Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.
At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.
Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an ever‑changing world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world‑class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.
The ERP Manager of Legacy Systems oversees end‑to‑end ERP service delivery and SLAs across multiple EMEA countries, acting as the primary liaison with business groups and ensuring system performance, consistency, and alignment with wider IT strategy. This role leads and develops regional teams of ERP Analysts and Support Technicians, builds strong relationships with business leaders, and guides them in optimizing and evolving ERP solutions. It collaborates closely with regional and global ERP, data, risk, and strategic application teams to drive standardization and best practices. As a member of the EMEA Senior Management Operations Team, the ERP Manager contributes to regional IT decisions in support of the company’s vision.
Key Job Accountabilities
* Responsible for leading, coaching and managing the Legacy ERP Team across the region.
* Team size between 3 to 10, some being contractors and third party providers includes managing the external contractors and service providers.
* Create a consolidated portfolio of the Legacy ERP Systems (which include Pro Alpha, ASIS, ABAS, Infor Brain, Silver CS, Access, QAD, Softla and Mida across multiple European countries) to improve visibility, understanding, compliance and risk mitigation.
* Build robust and close business relations with local business leads and third party providers to ensure a secure support environment.
* Management and Delivery of Customer Service Level Agreements.
* Regular engagement and proactive management with Business Stakeholders (Plant General Managers, BG/BU Managers, Directors and Finance Managers).
* Leads prioritization of IT initiatives based on organization(s) needs/strategy, IT workload and budget.
* Strong involvement with delivery on improvements to support processes, ERP related asset management, and customer satisfaction.
* Responsibility for the implementation of Group IT shared service standards and support processes across the site(s) they work with.
* Responsible for the quality of the ERP service delivery at the sites.
* Project leadership in their sites for all ERP related activities and support process changes for IT shared services.
* Coverage of critical issues at the sites.
* Security (alignment with IT policies).
Customer Focus
* Develop a “Customer First” culture within EMEA Group IT organisation.
* Good communication around issues and opportunities – get things done, make things happen.
* Listening attitude.
* Regular meeting with key customers and stakeholders within EMEA.
* Liaise with Business Groups and its stakeholders.
* Monitor and report quality of the service delivered by the EMEA Group IT organisation.
* Act as main escalation point for internal customer feedback for Legacy ERP services delivered in the region.
* Monitor and report quality of the services delivered and performance Key Performance indicators (KPIs).
Service Delivery
* Monitor compliant execution of standard processes.
* Identify existing gaps between Legacy ERP service catalogue and business needs.
* Request definition of new services, when needed/requested by internal customers.
* Identify and put in place corrective actions when services are not delivered at the expected level of quality.
* Identify and put in place corrective actions to improve KPIs.
* Lead projects and ensure delivery on time and within budget.
* Ensures hardware and software standards and compliance as defined by the Group IT teams are adhered to.
Talent Management
* Develop organisational plans for the perimeter ensuring effective workforce planning.
* Organises the perimeter to ensure available resources meet customer requirements.
* Assess team member skills and identify gaps and needs for training and development.
* Source, identify, plan for, and retain key talent in collaboration with human resource; ensuring Group IT has the ‘Best People’.
* Follows all the requirements Amcor Talent Management cycle in a timely manner including all performance related assessments to have “Engaged Co‑workers” with a “Being Amcor” Culture.
* Manage people and training budget.
* Ensure Group IT Operations teams are aware of changes and are prepared.
Qualifications/Requirements
* A technology related bachelor’s degree or equivalent experience/studies. An MBA is a plus.
* 10+ years’ experience in IT or equivalent with supervisory, project management, consulting, and business process re‑engineering, preferably in a manufacturing environment, with at least 5 years in a management position.
* Proven track record of process standardization, adoption of best practices, service measurement, customer satisfaction monitoring.
* Sound knowledge and practical experience in leading diverse teams and third‑party vendor management.
* The following knowledge/experiences are considered a plus:
* Good knowledge of Business Processes in the Manufacturing industry.
* Certified expertise in one or more established ERP systems.
* Certified in Project Management methodology.
* Networking infrastructure.
* Disaster recovery testing for full production to ensure continuity of operations.
* Cloud‑based applications and management, including Office 365 Suite, Microsoft Azure, OCI.
* Major Event and Crisis Management.
About Amcor
Amcor is the global leader in developing and producing responsible consumer packaging and dispensing solutions across a variety of materials for nutrition, health, beauty and wellness categories. Our global product innovation and sustainability expertise enables us to solve packaging challenges around the world every day, producing a range of flexible packaging, rigid packaging, cartons and closures that are more sustainable, functional and appealing for our customers and their consumers. We are guided by our purpose of elevating customers, shaping lives and protecting the future. Supported by a commitment to safety, over 75,000 people generate $23 billion in annualized sales from operations that span over 400 locations in more than 40 countries.
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