We are looking for a Payment Account Specialist for the Catalan market.- Welcome Bonus: 1,000 euros- Start Date: March 27, 2025- Health Insurance from Day 1- 6-Month Renewable ContractAre you passionate about delivering top-tier customer support? Do you thrive in a fast-paced environment, solving customer inquiries with precision and professionalism? Join our global payment solutions team in Lisbon and elevate your career in financial customer support!Responsibilities- Assist Catalan-speaking customers via phone, email, and chat.- Provide expert support on payment transactions, security procedures, and account management.- Troubleshoot technical issues and escalate complex cases when necessary.- Maintain accurate records of customer interactions and solutions provided.- Collaborate with internal teams to enhance customer experience and service efficiency.Working Hours & Location- Onsite in Lisbon- Monday to Sunday - 24/7 Rotative Shifts (including night shifts).- 40 hours per week - 8-hour shifts - 2 rotative days offMandatory Requirements- C2 Catalan speaker + C1 English proficiency (language levels are mandatory).- EU nationality or valid Portuguese residence permit (Manifestation of Interest or Residence Permit Card required).- Customer support experience in a call center is a must.- Strong communication and problem-solving skills.- Ability to multitask and handle high-pressure situations professionally.Salary & Benefits- Total Compensation: Approx. 1,098/month (paid in 12 months), including: Base Salary, Complexity Bonus, Meal Allowance, Transport Allowance- Health Insurance: Provided from Day 1 (free after 6 months).- 1,000 Welcome Bonus (separate from the monthly salary).Relocation Package- Accommodation in a private bedroom for 280 euros per month (discounted on the salary).- Flight reimbursement after 6 months.Why Join Us?- Be part of a general payment solutions leader- Career growth opportunities in a dynamic industry.- Work with a diverse and supportive team.#J-18808-Ljbffr