German-Speaking Customer Service Agent | Lisbon, PortugalRelocation Support for Work-Permitted CandidatesHow to ApplySend your CV to or Use Application FormJoin an international customer experience team supporting global digital platforms across industries including technology solutions, e-commerce, risk & fraud prevention, and insurance services.We are currently hiring German-speaking Customer Service Agentsfor several exciting international projects in Lisbon. In this role, you will assist customers with inquiries, resolve issues, and ensure a smooth and high-quality user experience across different platforms and services.This opportunity is ideal for candidates who enjoy problem-solving, customer interaction, and working in a dynamic multicultural environment.What You'll DoProvide customer support via phone, chat, and email in GermanAssist customers with service inquiries, account questions, and troubleshootingHandle customer cases with professionalism and attention to detailMaintain accurate documentation in internal systemsInvestigate and resolve issues following platform guidelinesWork collaboratively with internal teams to ensure excellent customer experienceWhat We're Looking ForC1/C2 German (mandatory)English B2 or higherStrong communication and customer service skillsAbility to work in a fast-paced international environmentStrong analytical and problem-solving abilitiesComfortable working with digital tools and systemsAdditional project-specific advantages:Experience or knowledge in digital marketing or web designExperience in fraud investigation, risk analysis, or e-commerce supportStrong attention to detail and investigative mindsetExperience with Microsoft Word and ExcelWork SchedulesSchedules vary depending on the project:Sunday – Friday | 05::00 (rotational shifts)Days Off: Saturday 1 rotational dayUber support up to €25 for early shiftsMonday – Sunday | 08::00 (rotational shifts)2 rotational days offMonday – Friday | 07::00 (rotational shifts)Weekends offMonday – Sunday | 08::00 or 09::00 (rotational shifts)Future possibility of 24/7 operationsSalary & BenefitsPerformance Bonus: up to €100/month (11 months)Attendance Bonus: up to €180/month (11 months)Additional benefits:Health insurance from day 1 (fully covered after 6 months)Paid training and onboardingInternational working environment in LisbonIf you're ready to build an international career in Lisbon and work with global platforms across exciting industries, apply now and become part of a team where your language skills truly make an impact JLjbffr