About the Role
Are you passionate about delivering top‑notch customer service? We’re looking for a Customer Service Representative who is fluent in Swedish to join our dynamic team in Barcelona. This is your chance to make a difference by helping customers with their inquiries in a fast‑paced and supportive environment.
What You’ll Do
* Assist customers: handle incoming inquiries via phone, email, chat, and automated alerts, ensuring efficient and effective responses.
* Record keeping: maintain accurate records of interactions in our call management system, adhering to agreed SLAs for timely resolutions.
* Stay updated: keep your knowledge fresh on our products and services tailored to individual customer needs.
* Issue escalation: identify and elevate potential service issues to senior team members when necessary.
* Collaborate: work with your team on special projects and provide coverage for colleagues as needed.
* Administrative tasks: manage holiday, sickness, and overtime records while participating in regular team meetings.
What We’re Looking For
* Language skills: C2/fluent in Swedish, both verbal and written, with a good level of English (minimum B2).
* Experience: at least 1 year of customer service experience, preferably in technical support.
* Technical knowledge: advanced understanding of signal‑path connectivity, wireless networking, and music/audiovisual products.
* Customer focus: strong aptitude for customer service with excellent listening skills and the ability to address customer needs.
* Problem‑solving: ability to take ownership of customer calls, progressing them to resolution or escalating when needed.
What We Offer
* Competitive salary: excellent remuneration package based on experience and performance.
* Work hours: Monday to Friday, 09:00 AM – 06:00 PM.
* Dynamic environment: join a creative team with a positive and friendly atmosphere.
* Paid leave: 23 working days of paid annual leave.
* Career development: access to guidance and tools to help you reach your full potential.
If you’re ready to take on a new challenge in beautiful Barcelona, apply now and be part of our exciting journey!
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