Come join the ICQA team and take ownership of our Fulfilment Centres Space Management operations. Reporting to the ICQA Operations manager you will be responsible for the Space management team and responsibilities. Our Fulfilment Centres sit at the heart of Amazon’s rapidly growing Operations network: they’re where we manage our fast-moving inventory. In each Fulfilment Centre, our teams stow deliveries, pick products, package them up and ship them out: each of these groups have played their part in taking us where we are today.
Key Responsibilities
* Interviewing and training Fulfilment Centre employees
* Assuming full accountability for setting and meeting operational goals
* Strategic planning and forecasting, alongside assigning and directing work
* Appraising performance of team members
* Developing, rewarding and disciplining employees
* Drive process improvements and team members’ ability to keep pace with our rapid growth, while motivating others and reducing employee turnover
* Collaborate with all department managers to identify and understand key projects, initiatives and system enhancements
* Work with Loss Prevention teams to establish, influence and adhere to Loss Prevention policies and procedures
* Participate in network-wide Fulfilment & Operations-focused quality initiatives
A day in the life
* Maintain health and safety standards within area and promote a positive health and safety culture on site.
* Ensure KPIs are reviewed on a daily, weekly, or monthly basis and perform analysis on any behaviours/processes that could impact on inventory integrity
* Gain expertise in key Fulfilment Centre process paths, as well as exception handling; ensure process discipline is adhered to across all shifts and departments
* Measurement of building Space integrity and accuracy, while providing feedback to the Operations management team
* Liaise with Area Managers and Operations Managers to aid the communication of all policies related to process discipline and building Space
* Plan for and identify root causes of Space and inventory deviation, via cause and effect analysis
* Lead and supervise a team of hourly associates, in consolidation operations and Space, Inventory Control/Quality Assurance projects within the Fulfilment Centre
* Liaise with capacity planning to understand risks/issues and plan accordingly both internally and at a network level
* Drive strategy for best practices/tool compliance/standards to ensure all departments flow accordingly
* Keep the customer in mind, all departments are related, benefit for one can be detrimental for another
* Coordinate inventory control maintenance and random counts in accordance with network count strategies, ensuring compliance and consistency with SOX
* Review and analyse customer complaints and any defect data, followed by development of corresponding action plans to reduce future incidents
Basic Qualifications
* Bachelor’s degree, or experience at Amazon
* Experience in people management
* Advanced proficiency in verbal and written English and local language
Preferred Qualifications
* Experience at Amazon
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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