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About Us
Ingersoll Rand is a global U.S. supplier of industrial equipment, leading the compressed air industry across multiple lines of business with related technologies, parts and related services to a broad and diverse customer base through a family of brands.
Inside Sales Leader - CSS
(Coslada, Madrid)
Please, upload your CV in English.
Job Summary
The Inside Sales Leader is responsible for managing the direct and distribution inside sales team, ensuring they provide seamless support to external sales teams whilst maintaining compliance with all sales processes and standards.
Responsibilities
Lead and manage the inside sales team ensuring timely and efficient execution of their duties
Coordinate regional marketing promotions
Oversee the maintenance of customer databases, ensuring accurate and up to date records
Conduct weekly pipeline reviews to ensure compliance with sales processes
Oversee the team in providing comprehensive sales support to Account Managers and customers, including handling sales enquiries, special pricing requests, order book management, aftermarket quotations and order update requests
Implement procedures for managing IoT leads to meet the region's insights booking target
Manage NPS ensuring prompt follow ups of detractors with both direct and distribution teams
Hold bi-weekly review calls with Account Managers to discuss open enquiries and the necessary support that is needed for resolution
Oversee forecasting for both direct and distribution sales channels in the region
Manage AR disputes to ensure timely resolution
Ensure smooth internal support for order placement, including new account creation, part number creation, standard product (CEP) enquiries, pre-qualification of tenders and project invoice milestone tracking
Analyze machine sales by country and provide reports to commercial leaders
Ensure sales team receive comprehensive training on all essential tools, including Street Fighter, Tavant and Repsnet
Organise and coordinate sales conferences, meetings, events, training sessions and factory visits
Quarterly communication to distributors via newsletters
Basic Qualifications
Degree in Engineering, preferably in Industrial Technologies (mechanical or electrical, chemical)
Experience in the compressed air sector will be an asset
3+ years of experience in a sales & service environment, or proven customer service is a plus
Previous experience with team management is an advantage
Fluent English is a must, excellent communication skills
Core Competencies
Leadership: Ability to inspire and guide a team towards achieving sales targets
Sales Strategy: Expertise in developing and implementing effective sales strategies
Customer Focus: Strong commitment to understanding customer needs and delivering exceptional service
Analytical Thinking: Ability to analyse sales data, identify trends, and make data-driven decisions
Problem‐Solving: Proactive approach to identifying and resolving challenges
Communication: Clear and effective communication with team members, customers, and senior management. Must have high proficiency in English language
CRM proficiency desirable but not essential
What We Offer
Permanent contract. Flexible schedule. Hybrid work after the adaptation period. Be part of a dynamic team with a good working environment. Benefits: Health insurance, life insurance, company canteen, fresh fruit in the office. LinkedIn learning free access. Employee assistance program. 10% of salary in shares after 1 year of employment.
Seniority level: Mid‐Senior level
Employment type: Full‐time
Job function: Sales and Business Development
Industries: Machinery Manufacturing
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