Overview
Customer Success Representative - Dutch Speaking. Location: Barcelona, Spain. Time type: Full time. Posted today.
Ingram Micro is a leading technology company for the global information technology ecosystem. We focus on helping partners optimize and accelerate their path to success through our Cloud offerings and services.
Job Description
We are hiring a Cloud Customer Success Representative to support our Belgium and Netherlands partners. The successful candidate will focus on customer experience to propel recurring revenue generation, retention, and securing strategic vendor lines. This role reports to the Manager of European Customer Success CoE and will be based in Barcelona.
Responsibilities
* Ensure partners receive the best possible customer experience.
* Act as the Ingram Micro Cloud initial point of contact for accounts in the aligned territory.
* Ensure partners are regularly engaged, updated, and upskilled on new Ingram vendors and offerings to encourage a “never lose a subscription” approach.
* Contribute to the development of hub, service desk processes and procedures to provide timely onboarding and issue resolution, driving customer success.
* Support partners’ awareness of customer success methodologies so they can drive a customer success strategy within their own business.
* With proactive engagement, serve as the Voice of the Partner by soliciting and presenting business feedback to sales, vendor management and finance teams.
* Collaborate and share best practices among team members to continuously improve customer experience, increase revenue, and support customer retention and growth.
* Manage and measure KPI performance, including ongoing partner Net Revenue Retention (NRR) within the aligned territory.
* Contribute to and lead the delivery of platform adoption with clients as part of the value proposition.
What you'll bring / Qualifications
* Must have excellent verbal and written communication skills, plus strong analytical and problem-solving abilities.
* Sales skills with a customer-focused orientation.
* Minimum of 1-2 years’ experience in sales, account management, consulting or customer success.
* Bachelor’s degree or relevant related experience.
* Ability to balance attention to detail with expeditious execution and a passion for delivering outstanding customer experience.
* Experience troubleshooting and ability to work through ambiguity in a rapidly changing environment.
* Quick learner who can think on their feet in a fast-paced, dynamic environment.
* Ability to enlist the support of others and gain commitments to actions and timelines.
* Self-starter, high-achiever who works well in a team-oriented environment.
* Competitive, ethical mindset with strong work ethic and collaboration skills.
* Previous experience with SaaS, IaaS, or cloud technology is a plus.
* Energetic, bold, and ambitious to execute on Ingram Micro Cloud objectives.
* Excellent written English with native Dutch language proficiency.
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