Overview
MediaMarktSaturn has chosen Barcelona as the main Hub for their Digital Consultation Services. As Europe's leading consumer electronics retailer, MediaMarktSaturn partners with the world's top tech brands to bring customers the latest and most innovative solutions. This is your opportunity to join a brand-new international team, help shape a growing business unit, and deliver cutting-edge support to customers through modern digital tools!
Languages Required
Excellent command of French
Excellent command of Spanish or Italian
Professional level of English
Other languages are considered a plus
Responsibilities
Communicate with customers via chat, video, and co-browsing tools
Understand customer needs and recommend the ideal product through tailored solutions and expert advice
Support customers with the initial setup and discovery of their new devices
Identify opportunities for cross-selling and up-selling to maximize customer value
Share responsibility for project KPIs through reporting and analysis
Continuously develop your skills and contribute to training materials for the team
Core Skills
Passionate about tech and consumer electronics (entertainment and audio/video electronics, IT and computing devices, mobile devices, smart home solutions, etc.)
Previous sales experience in retail or direct sales (consumer electronics industry is a plus)
Comfortable with digital communication tools and video calls
Ability to build trust and connect with customers in a clear, empathetic, and professional way
Willingness to work five days per week, from 10:00 to 19:00 (including Saturdays)
What's on Offer
Competitive salary of EUR 25,000-30,000 OTE
Permanent contract
Hybrid working model: 3–4 days per week from home
Birthday off
10% discount on all the company's products
Private gym, game room, physiotherapist and nutritionist in the office
Languages courses
Medical insurance
Parking in the office
Recruitment Process
Step 1: Interview with our Recruiter to learn more about you
Step 2: Video interview with the Team Managers
Step 3: Final interview with the HR Manager
Details
Seniority level: Associate
Employment type: Full-time
Job function: Customer Service and Sales
Industries: Retail, Retail Appliances, Electrical and Electronic Equipment, and Technology, Information and Media
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