⚡¿Do you dare to lead the digital transformation to create a more sustainable world??
Schneider Electric - We are your Energy Technology Partner.
We electrify, automate, and digitalize every industry, business, and home, driving efficiency and sustainability for all.
At Schneider Electric, our values – IMPACT (Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork) – are the foundation of everything we do. Becoming an Impact Maker means turning sustainability ambitions into actions at the intersection of automation, electrification, and digitization.
Are you ready to lead the digital transformation to create a more sustainable world?
If you are up to challenge your creativity and make an impact, we are excited to welcome you!
Main Mission:
The Operation Excellence leader is in charge to lead Field Service (FS) operation performance towards excellence by improving processes, governance and efficiency of tendering and Execution in countries, leveraging tools and digitization.
You are in charge of planning and implement FS global strategic initiatives through the Annual Execution Plan (AEP) - (Safety/Cyber/Productivity (including Subcontractor)/Tendering & Delivery/Readiness to launch new offers) on top of local plan.
You are responsible for productivity, efficiency and cost optimization of the Field Services execution organization. This role works as the data analytics center for the execution team and is responsible for deriving meaningful insights for continuously improving the processes within the function.
Activities and areas of responsibility:
- Set up the governance to deliver all initiatives under the Annual Execution Plan (AEP). Ensure progress review on initiatives across Safety & Cybersecurity, Customer Satisfaction, Partners, Productivity, Tendering and Delivery domains
- Operating model & E2E service processes and playbooks deployment and compliance
- Digitization – Ensure good implementation & adoption of FS Execution tools and general applications and productivity tools and FSR enablement, cybersecurity.
- Responsible to drive initiatives through the Field Services Execution organization to improve productivity through efficiency creation on time:
- Standard time, labor utilization (Utilization rate/ billable rate/ overtime)
- Hourly rate process
- Organizational efficiency (capacity planning/ structure ratio/ under or over absorption).
- Cost management – warranty costs, project costs for improved GM
- Balance score card reporting and monitoring for Services Execution
- Business analytics for Execution – support coverage/footprint, product failure rates, open work orders, timesheet adherence, efficiency, tracking
- SPS deployment within Execution and Process Excellence/ continuous improvement programs
Key Success Factors:
- Ability to build trust, engage cross functional teams, manage conflicts and create win-win relationship
- Ability to manage and understand the data, evaluate the trends and address the proper actions to mitigate all deviations
Key Performance Indicators (KPI's):
- FS Execution Balance Scorecard, KPI’s improvment
- P&L;/FS Gross Margin management : build productivity plan with action and numbers to be translated in P&L;, by FS driver (Workforce Efficiency, Sucontracting, Projects Gross Margen improvement, Supply Chain & Procurement), follow-up progress with team and Finance Business Partner through Gross Margin Analisys of Change, actual and forecast, anticipate & mitigate issues if any.
What qualifications will make you successful for this role?
- Education Engineering and/or Business University Degree
- Technical requirements Field Service business & strategy knowledge, Field Service Finance understanding, understanding of SAP modules and how they integrate/influence other data tools
- Language requirements English fluency is a must
Other Key Considerations
- Adhere to all Health and Safety directives – our safety first culture means we can all work securely!
- Adhering to all company’s operating and quality procedures – the higher the quality, the better the satisfaction.
- Maintain a professional and flexible attitude towards the company and its customers.
- Ensuring customer satisfaction levels are continually improved – the best service possible is our main goal!
What will you get?
We adapt to you!:
With our flexible schedule, you'll have the freedom to adjust your work hours to accommodate your personal needs and responsibilities.
We know how great it is to work from home. With our hybrid work plan, you can enjoy working from the comfort of your home.
Need more time to relax and disconnect? With our Holy Pack, you can purchase additional vacation days to recharge when you need it most.
Celebrate holidays your way! With Floating Holidays, you can exchange holidays for other days that better suit your plans and personal preferences.