Candidates must have legal authorization to work in Spain and possess at least a conversational level of Spanish to collaborate effectively with the team.# Job Description - Customer Success Manager
We are looking for a proactive person responsible for ensuring the success of our customers by performing different tasks, such as calling, emailing, planning, and coordinating general customer activities.
You will join a high-performance team to manage the portfolio (primarily Small & Medium segments). Develop customer relationships that promote retention and loyalty. Manage Contract Renewals & Upgrades: You will be responsible for the renewal cycle of your portfolio and for closing expansion deals. Note: You will lead these processes with the guidance and support of our Senior CSMs to help you handle negotiations effectively.Analyze customer data to identify the best practices and usage trends within your portfolio.Study other customer success programs to bring fresh ideas.
# Experience: 1-2 years in a customer-facing role (SaaS, Account Management, or similar).Tech-Savvy & Tools: Ability to learn our software quickly. Experience with HubSpot is a strong plus, as it is our central tool for customer control and management.Excellent verbal and written communication skills in English and Spanish. You are comfortable calling, emailing, and leading video meetings.
# Ruthless Time Management: Ability to prioritize high-value tasks across a high volume of accounts without getting overwhelmed.You anticipate customer roadblocks through data analysis and answer doubts before they become problems.Commercial Awareness: Since part of your portfolio will be based in the Americas, you must be willing to adapt your working hours occasionally to attend meetings in the late afternoon/evening (Madrid time).Location & Mobility: This is a remote-friendly role based in Spain.If you are in Madrid, we operate on a flexible hybrid model (going to the office occasionally).At Influencity, you'll be part of a fast-growing company where learning and professional development are part of our culture.Flexible hours & remote work in a results-oriented environment.Extra time off: MacBook or Windows (Lenovo, HP, Dell).Performance reviews twice a year.Employee benefits package (transport, training, meals, gym membership discounts, childcare and more).Medical & dental insurance.com) is the most complete AI-powered influencer marketing platform in the market. With over 70M influencers in our database, we provide brands and agencies with a full stack of solutions to manage campaigns at scale.
Our mission is to become the global leader in influencer marketing. To achieve this, we need an exceptional team that thrives on growth, collaboration, and innovation. At Influencity, we believe in supporting each other, overcoming challenges together, and continuously improving—both individually and as a team.