PbSchaman Growth Account Manager (Madrid-Spain) /b /ppbr/ppbWho we are /b /ppbr/ppSchaman is a Spanish scale-up that develops the leading AI Customer Service tool. /ppbr/ppOur AI SaaS product is used by large companies at national and international level to serve their customers in an automated way, both through digital channels and by assisting call centre agents. /ppbr/ppOur AI technologies allow us to understand the need expressed by each customer and address it in a fully automated and, above all, fully personalised way, considering in real time all available information for that customer. /ppbr/ppThese capabilities make it possible to significantly impact our clients' main operational KPIs, achieving a broad cost reduction alongside an improvement in customer service quality. /ppbr/ppbThe role /b /ppbr/ppWe are looking for a driven and relationship-focused Growth Account Manager to join our Sales team and take ownership of a portfolio of enterprise accounts across global markets. /ppbr/ppIn this role, you will be the primary point of contact for our most strategic customers, responsible for nurturing long-term relationships, ensuring their continued success with Schaman's AI solutions, and unlocking the full growth potential within each account. /ppbr/ppYou will work hand in hand with the Sales Marketing, Customer Operations, Product Innovation and Strategic Solutions teams, acting as the commercial engine that drives retention and expansion revenue across your portfolio. /ppbr/ppbYou will be responsible for /b /ppbr/pulliEstablish trusted relationships with key stakeholders and senior leaders within existing customer accounts (customer operations, call centre, innovation, networks and IT). /liliOwn and drive account growth strategy across assigned customers, focusing on renewals, retention and expansion opportunities. /liliProactively identify upselling and cross-selling opportunities by deeply understanding customer needs, usage patterns and business objectives. /liliLead renewal processes end-to-end, ensuring high retention rates and customer satisfaction. /liliConduct regular business reviews (QBRs), aligning Schaman solutions with evolving customer priorities. /liliMaintain a deep understanding of Schaman solutions and continuously identify ways to increase value delivered to customers. /liliCollaborate closely with Customer Success, Product and Support teams to ensure customer outcomes and identify growth opportunities. /liliPrepare and deliver proposals for expansions, negotiate commercial terms and close upsell deals. /liliRigorously follow the defined account management and sales processes. /liliConsistently use CRM to track account activity, pipeline, renewal dates and expansion opportunities. /liliAct as the voice of the customer internally, providing feedback to improve product and service offering. /liliSupport partner-related activities within existing accounts (joint account planning, co-selling, partner alignment). /liliYou are curious, proactive, and focused on long-term value creation, with a strong team-oriented mindset. /liliAn ambitious individual with clear growth objectives for accounts and measurable targets. /liliReporting to the Head of Sales / Account Management with exposure to C-Level stakeholders. /li /ulpbr/ppbWhat we are looking for /b /ppbr/pulliUniversity degree in a relevant field or equivalent preferred. /liliFluent in English and Spanish. /liliStrong telco vertical expertise and experience managing and growing existing B2B accounts. /liliProven track record in account management, renewals and upselling within complex software or technology environments. /liliDemonstrated ability to meet or exceed retention and expansion revenue targets. /liliStrong consultative skills: ability to identify customer needs and translate them into growth opportunities. /liliExcellent relationship management, communication and presentation skills. /liliAnalytical mindset with a process-driven approach to account development. /liliKnowledge of Value Selling or similar methodologies is a plus. /liliStrong experience in B2B sales or account management, ideally in high-ticket or SaaS solutions. /liliFamiliarity with AI technologies, CRM systems and customer service tools. /liliComfortable working with technology and explaining complex solutions to non-experts. /liliHigh integrity and trustworthiness, essential for managing long-term customer relationships. /liliSelf-motivated, organized and capable of managing multiple accounts independently. /liliWillingness to travel occasionally, including internationally. /li /ulpbr/ppbWhat we offer: /b /ppbr/pulliA hybrid work model combining remote working and an in-office presence (Madrid). /liliFlexible hours — balance your personal and professional life however you like! /lili24 working days' holiday. /liliTake your birthday off, plus 24th or 31st December. /liliAccess to the company's flexible compensation plan. /liliPrivate health insurance. /liliA professional development plan tailored to your profile and professional interests. /liliOne-to-one English classes tailored to your personal and professional goals. /liliA dynamic work environment in a high-growth company where you can fulfil your potential. /liliAn excellent working atmosphere. /liliGain multinational experience working with us worldwide, both directly and through our partners. /liliCoffee, drinks and snacks are always available to help you recharge! /li /ulpbr/ppbWhy work with us? /b /ppbr/ppOur mission is to transform customer service to improve people's everyday lives. /ppbr/ppThe new digital economy has introduced customer service as a new competitive factor — people are not willing to waste their time on inefficient, low-quality processes. /ppbr/ppWe want to change the customer service paradigm with the impact of Schaman's AI technology: /ppbr/pullibSchaman. /b An ambitious, emerging AI technology provider in a growth and expansion phase. /lilibTeam. /b Our team is full of smart, curious and kind people, who are given a great deal of independence. Together, we have a happy and fun team culture. /lilibPersonal growth. /b The work is challenging, exciting and rewarding. The project only moves forward as its team members grow. /lilibTechnology. /b AI is driving a new industrial revolution, and it is fantastic to learn and work closely with this transformative technology. /li /ulpbr/ppIf you: /ppbr/pulliare looking for a challenge in a high-growth scale-up that is revolutionising the customer service sector, /liliwant to develop your skills in account management and the SaaS environment, /lilifeel comfortable in dynamic, high-performance environments, /lilihave initiative and a proactive attitude, /liliare a person with high emotional intelligence and the ability to understand and empathise with the needs of others, /liliand are driven by the desire to help your clients grow, make their projects happen and achieve their goals, /li /ul pJoin our team and become part of something great! /p