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Departament and Project description:
Customer Satisfaction & Quality represent the voice of customer and drive the customer centricity within the entity. Secure & guarantee the customer needs for all the quality & customer satisfaction concerns:
* Optimizes the manufacturing processes and helps in developing a unified and strong supplier management.
* Integrates supply chain actors and leverages opportunities created by upstream and downstream linkages with a focus on creating value and improving customer satisfaction.
Core process:
* Guarantee the application of Schneider quality policy & the respect of customer requirements in terms of technical quality & service level
* Manage the Quality Management System of the entity
* Manage Customer complaints:
alert, support & escalate customer satisfaction issues (product / service) if they are not fulfilled
* Manage Manufacturing quality:
It covers quality related activities inside industrial entities as well as flows between them:
* Manufacturing/assembling processes robustness (as result of implementation of Process Control Chart, FMEA, Poka Yoke…)
* Industrial problem management:
Issue to Prevention management, using warm loop and 8D cold loop methodologies, with CS&Q related processes.
* Manage Supplier quality:
Guarantee quality level for external / internal procurement using standardized basic supplier quality management processes, tools and requirements (Schneider Electric Supplier Quality Management -SSQM)