Senior Program Manager, Seller Experience, EU 3P Compliance Over 2 million Sellers across ten countries list their products for sale on the Amazon Marketplace. Sellers are a critical part of Amazon's ecosystem to deliver on our vision of offering the Earth's largest selection and lowest prices. These Sellers offer hundreds of millions of unique products providing a broad and diverse inventory of products. In our vision to build a global marketplace, we will enable Sellers to list, make their selection available to customers globally while optimizing their inventory placement across multiple countries. In the EU, we continue to observe an unprecedented wave of legislation that impacts Seller experience (SX), constrains selection and jeopardizes GMS. This increases the complexity and cost of selling in the EU and makes compliance the primary barrier to SP launches in the region.
As Senior Program Operations Manager, Seller Experience, your role includes identifying and implementing scalable mechanisms that enable measurement, tracking, and improvement of seller experience indicators across the compliance business from listing experience to services.
Key Responsibilities Informing and executing the long‐term strategic direction for our EU 3P Seller Experience regarding Compliance
Work cross‐functionally with business, product, tech, policy and legal teams to deliver high‐quality compliance programs. Continually raise the bar and propose new program strategies to iterate over time
Develop mechanisms, processes, and measurement of all compliance touch points to understand what is working and what needs improvement
Identify stakeholder needs and implement prioritization
Frequently present to leadership, including scoping new proposals and program reviews for MBRs, QBRs and PRFAQs
Drive clear communication in key business and program documents including MBRs, QBRs, OP and 3YPs
Basic Qualifications Experience in program or project management
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end‐to‐end delivery, and communicating results to senior leadership
Bachelor's degree or equivalent
Knowledge of general AI tools
Preferred Qualifications Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Experience leading process improvements
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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