Job description
✍️WHAT WOULD YOU NEED? ✍️
+5 years of experience.
Proven experience in an L3 Support Engineer or similar role.
Proficiency in Jira and Confluence.
Solid understanding of ticketing systems and IT service management processes.
Knowledge of Salesforce is a strong advantage.
Excellent troubleshooting and problem-solving skills.
Strong organizational skills with attention to detail.
Fluent in English (spoken and written).
WHAT WILL YOU BE DOING?
Troubleshoot and resolve complex technical issues escalated to Level 3.
Monitor and manage ticket queues, ensuring SLAs and response times are met.
Collaborate with cross-functional teams to identify and implement long-term solutions.
Maintain and update documentation in Confluence and other knowledge bases.
Assist in configuring and optimizing Jira workflows and ticketing systems.
Support integrations and workflows involving Salesforce (preferred but not mandatory).
Provide technical mentorship to L1 and L2 support teams.
Communicate clearly and effectively with stakeholders in English.
WHY US? ?
Join our dynamic team of talented people and discover a world full of growth and opportunity. Here's what we offer:
- Rapid growth through a personalised career path and salary assessment. 70% of our senior leaders started in entry-level positions.
- Improve your skills through our Technology Academy catalogue, Udemy platform, language classes, webinars and workshops.
- Take control of your training with a personal annual budget and company-paid certifications.
- Enjoy versátil policies, remote work options and excellent social benefits such as transport and restaurant tickets, childcare support and private health insurance.
- Benefit from our WeCare programme, which supports employees in critical situations.
- Unlock your full potential, both professionally and personally.
Who are we?
Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade - this is made possible by an international team of 7500 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.
**Brief Call**: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!
Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!
**Case study**: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.
We look forward to meeting you!