Overview We are looking for an Operations Manager for our fashion boutique in Barcelona. At the heart of CHANEL’s superior client journey, the Boutique Operations Manager ensures that the boutique team is equipped with the data, product and tools to constantly delight clients. Responsible for ensuring the boutique environment, product availability, personnel and processes uphold CHANEL’s leading luxury stance, the OP Manager drives the efficiency of the boutique. Overseeing the back-office teams, the OP Manager ensures the day-to-day function of the boutique, while constantly anticipating business evolution.
Key partners Internally: Boutique Teams, Local Fashion Retail Teams, Europe Fashion Retail Teams
In this métier, we are energised by Motivating the back-office teams to create the conditions that promote an expectation-exceeding client journey.
Responsibilities Conveying the House Strategy to the relevant teams (Stock, Cash, Care & Repair), ensuring objectives are understood and executed effectively
Managing the back-office team in terms of recruitment, leadership, and setting and monitoring individual goals of team members, performing PMP (retail title for Year End Retrospective) and providing regular follow-up through one-to-one conversations
Identifying development areas of team members and formulating action plans, including training programs, to enhance skills and performance
Enthusing the team with positive leadership and encouraging collaboration and knowledge sharing with complementary functions in the boutique
Supporting and encouraging Chanel Vital Behaviors across the team
Ensuring the financial health of the boutique by supporting decision-makers with value-driven analytical expertise
Monitoring retail indicators such as turnover, sell-through, boutique traffic and proposing corrective actions where required
Contributing to the setting and piloting of sales targets for the boutique and the Fashion advisors
Reporting on stock and collection performances to optimize buying decisions and sales performance with a specific focus on ensuring product availability, out-of-stock or over-stock situations and proposing corrective actions
Anticipating business evolutions and supporting boutique management in building strategic action plans to address them
Enhancing daily operations by optimizing running procedures
Supervising the organization and optimization of inventory to ensure product availability
Overseeing the organization of stock-taking
Supervising cash management within the boutique
Building the working schedule in collaboration with the management team for optimal floor coverage and sales support
Overseeing all maintenance, IT, security, catering and administrative functions for the boutique, both internally and externally
Ensuring the boutique reflects CHANEL’s standards of luxury to support the client experience on the floor, and that the back-office offers an efficient and nurturing environment for staff
Provisioning the boutique with required supplies
Implementing the Boutique Charter in the back-office and ensuring all cash, inventory and security procedures comply with regulations
Taking a leadership role of expertise over all processes and procedures and supporting the team in the adoption of new procedures
Driving future growth for the Boutique by embracing innovation and continual improvements to operational efficiency
Contributing to projects to implement new tools & services in the Boutique in order to continuously improve the client experience and operational efficiency
How we create an impact We contribute to financial health by ensuring operational excellence to optimize sales growth and inventory management. We contribute to leadership & people strength by empowering the Boutique team to deliver client excellence and by encouraging innovative ways to improve efficiency. We contribute to sustainability by ensuring a positive working environment and adhering to ethics and compliance guidelines.
Your expertise Several years of experience, ideally in a (technical) management position in the retail environment.
Digital affinity and confident use of MS Office
Enjoyment of process optimization and analytical activities
Organizational skills, results-oriented mindset
Good knowledge of Spanish and English
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