At Livensa, we are on an ambitious journey to become Europe's leading Purpose-Built Student Accommodation (PBSA) provider. With ambitious growth targets, a strong existing and well-advanced expansion plans into key markets such as Germany and Italy, we are building a world-class team to support our growth.
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We are looking for an Assistant Manager to join our Madrid team and play a critical role in ensuring seamless day-to-day Front of House operations across our students' residences in the region. In this role, you'll be the go-to person for residents, contractors, suppliers, agencies, and other key stakeholders—making sure every interaction reflects our commitment to excellence.
KEY RESPONSIBILITIES (include but are not limited to):
Operations
* Day to day management of the team, including Resident Ambassadors, Housekeepers and agency staff working within the building.
* Promote a 'residents first' culture and ensure their expectations are met.
* Take responsibility for management of the office.
* Ensure that the customer service level of the residence team remains high, and the agreed service level agreement is followed.
* Responsible for the sales and marketing of the residence, working with the central Marketing and Commercial teams to ensure minimum 98% occupancy year-on-year.
* Manage and communicate room cleans and reactive maintenance works.
* Assist the Systems team with the management of the property management system, ensuring all data entered by the team is correct and viable.
* Provide out of hours support to the residence as required, to ensure that issues are escalated according to procedure.
* Supervise on-site maintenance operations including planned preventative and reactive maintenance.
Compliance
* Ensure that health and safety standards of the residence are adhered to and staff are trained and up to date with changing responsibilities, legislation and obligations.
* Ensure compliance with all agreements and contracts in delivery to residents, suppliers and stakeholders.
* Ensure that reporting and monitoring structures are in place to identify accidents, incidents, behaviour and activities which may be detrimental to Nido and its reputation and promptly instigate corrective plans.
* Manage any university partnership contracts and ensure compliance with service level agreements.
* Ensure that the building and processes are compliant with local legislation and all other relevant local and national legislation and regulations for all operational matters.
Financial
* Assist the City Manager and Head of Operations with budget management, occupancy commitments and cost plans.
* Assist in the implementation of cost management and revenue-generating initiatives to enhance operations where possible.
* Assist with accurate and timely reporting on a weekly and monthly basis.
* Ensure prompt collection of all sums due from residents and effectively manage all arrears and bad debt.
* Assist the Area Manager with reconciling accounts against bank statements.
What We're Looking For
* Hospitality Expertise: Ideally, you have experience in the hospitality sector, with a strong grasp of budgets, targets, and the ability to produce insightful weekly and monthly KPI reports.
* Leadership Skills: Proven ability to inspire, guide, and develop a team to achieve outstanding results.
* Exceptional Communicator: Clear, confident, and professional in both written and verbal communication.
* Organized & Strategic: Skilled at planning, prioritizing, and managing multiple tasks effectively.
* Detail-Oriented: You notice the small things that make a big difference.
* Positive Energy: Enthusiastic and approachable, bringing a can-do attitude to every challenge.
* Customer-Centric Mindset: Passionate about creating an exceptional experience for residents and guests.
* Adaptable & Flexible: Comfortable adjusting to changing priorities and environments. xohynlm
* Thrives Under Pressure: Enjoys working in a fast-paced setting where no two days are the same.