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Client:
Jet2.com and Jet2holidays
Location: Job Category:
Other
EU work permit required:
Yes
Job Reference:
370605494817416806432460
Job Views:
1
Posted:
23.07.2025
Expiry Date:
06.09.2025
Job Description:
Permanent Intermittent - 40 Hours
Salary - Excellent
Country - SPAIN
What you will be doing...
As one of our valued Resort Representatives, you will play a vital part in sharing local knowledge, delivering outstanding customer service, and enhancing our customers' holiday by introducing them to our experiences on offer. You will work as a team with internal & external suppliers and take responsibility for resolving customer queries or problems using our in-house digital systems.
What can we offer you?
* Excellent salary
* Fully paid training & IT equipment
* Monthly 1-1 meetings with your Team Leader
* 31 days holiday entitlement per annum
* 2 days off per week
* Monthly rosters sent in advance
* Recommend a friend bonus scheme
What will you do in the role?
Reporting to the Resort Team Leader, you will work as one team with internal & external stakeholders to deliver VIP, industry-leading customer service. You will be trained to:
* Create memorable experiences for customers and resolve issues during their holiday
* Utilize a sales-through-service approach by recommending local experiences
* Support with disruptions, emergencies, and customer escalations
* Represent Jet2holidays during hotel visits and virtually for urgent queries
* Maximize branding opportunities within hotels and resorts
* Support airport operations during busy flight days in arrivals & departures
What will I need?
* Full right to work documents for Spain and living in the destination or willing to source accommodation
* Own a motor vehicle/car for work purposes; travel expenses reimbursed
* Flexibility to work varied hours, including early/late shifts, weekends
* Customer service experience is advantageous but not required
* Ability to handle various customer-facing situations, solve problems, and use digital systems confidently
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