HR Partner, PXT Excellence, ROW PXT Japan
* Native-level Japanese proficiency and business-level English proficiency.
* Frequent business trips in Japan.
As a member of the Japan Operations People eXperience & Technology Excellence (PXTX) team, HR Partners provide hands‑on and high‑judgment HR support to employees across levels at scale. They enable employees to become force multipliers for customer impact and positive employee experience by demonstrating advanced knowledge of HR policies, processes, and tools. HR Partners execute day‑to‑day HR operations, act as trusted consultants, and collaborate with HR Business Partners, Employee Relations, Legal, and others to provide integrated people solutions.
As an HR Partner, you will support employees through consistent execution of HR processes, relationship‑building, and timely resolution of employee matters. You will independently handle standard cases while collaborating with senior team members and HR Business Partners on more complex issues. With a visible presence across site operations, you’ll foster team culture, support engagement initiatives, and coach leaders on HR practices. You’ll leverage data‑driven insights and HR technologies to enhance employee experience while developing advanced HR capabilities that position you for continued career growth.
Key Job Responsibilities
* Performance Management – Independently execute standard performance management processes, support managers through moderately complex cases, guide managers in implementing performance tools, and analyze performance data to identify trends.
* Employee Relations – Independently handle standard employee relations cases, support investigations and grievance processes with senior team members, provide guidance to managers on policy interpretation, and maintain accurate documentation to support compliance and risk mitigation.
* Engagement and Culture Building – Coach frontline leaders on engagement behaviors, collect and analyze employee feedback, and collaborate with senior team members and HR Business Partners to implement solutions.
* Standard Work and Operational Excellence – Execute standard work with consistent quality, meet service level agreements, respond to employee inquiries, promote self‑service tool adoption, and identify opportunities for improvement.
* Data Analysis and Insights – Track and analyze HR‑related data (attrition, attendance, hiring metrics, employee sentiment), prepare data‑driven insights, recommend improvements, and identify process improvement opportunities through systematic analysis.
Basic Qualifications
* Bachelor’s degree or equivalent.
* Knowledge of Microsoft Office including Outlook, Word, and Excel.
* 2+ years of relevant experience in HR, Human Resources Management, Labor Relations, Business/Management, Psychology, or related field.
* Experience communicating effectively across technical and non‑technical audiences, including executive level stakeholders.
* Experience handling confidential information with discretion and professionalism.
* Native-level Japanese proficiency and business-level English proficiency.
Preferred Qualifications
* Bachelor’s degree in Human Resources, Human Resources Management, Labor Relations, Business/Management, Psychology, or a related field.
* Experience working effectively across cross‑functional teams and partnering well with people at all levels.
* Advanced Microsoft Excel skills including pivot tables, charts, SUMIF, and VLookup.
* Experience in customer‑facing roles with strong service orientation.
* Experience analyzing data to drive decisions and identify actionable insights.
* Experience facilitating training, performance management, or coaching/mentoring.
* Experience handling ambiguous or undefined challenges through strong problem‑solving abilities.
* Knowledge of Japanese employment law and HR policies and procedures.
* Experience in problem solving and delivering results in fast‑paced environments.
* Proficiency in using AI‑powered tools, HR analytics platforms, and emerging technologies to derive insights and drive process improvements.
* Strong organizational skills with proven ability to manage multiple priorities, meet deadlines, and deliver results in dynamic environments.
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